Robynne Erasmus

I regard myself as extremely hardworking, diligent and loyal. I'm always willing to go beyond the call of duty to fulfil my job description and deliver on company / departmental targets. I will thus (needless to say) be an asset of value to any employer. Driven, hardworking and eloquent individual with a strong grasp on client communication. My strong acumen in administrative procedures will be very beneficial in giving sound and quality service to the enquiring clients.

Receptionist at Dr Bilqees Kader (2025-01 – Present)

• Front desk duties: greet patients and handle payments, manage the practice phone and email communications
• Administration tasks: data entry, filing and general office duties
• Manage appointments: schedule, reschedule and cancel appointments
• Handle patient inquiries: answer questions, provide information and address concerns
• Collect and update patient information
• Prepare patients folders for consultations

Social Media Consultant at Callforce (2021-01 – 2025-01)

• Assisting Vodacom clients with queries with regards to products and services that are made via social media
• Creating consistent, meaningful content on all social media platforms, engagement and promoting social media campaigns
• Managing a high volume of daily social media posts – daily average of 240 quality replies
• Communicating with social media followers, including responding to queries in a timely manner
• Suggesting recommendations to adjust the social media marketing strategy for optimal results
• Staying up to date on best practices and emerging trends in social media
• Ensuring excellent customer service and effective and efficient problem-solving with good quality replies
• Preserving and building relationships with customers and other stakeholders on behalf of the business

Supervisor / Wine Tasting room assistant at Vredenheim Wildlife and Winery (2019-01 – 2021-01)

• Serving different wine brands
• Explaining fermentation
• Handling wine sales
• Opening and closing of wine tasting room
• Handling of money (cashing up)
• Handling complaints and enquiries of customers
• Booking and checking quests into guest house on farm
• Booking Game drives
• Integrating all activities relating to the services and comfort of guests

Matric – Sarepta Secondary High School (2016-01)

Tourism N4, N5, N6 certificates in Tourism – Boland College Stellenbosch (2018-01 – 2018-01)

Certificate in South African Wine Course – Boland College Stellenbosch (2018-01 – 2018-01)