Rochelle Johnson

Reliable and goal-oriented individual with excellent leadership and coordination skills. Able to work under pressure and deliver effective solutions. Dedicated to maintaining professionalism and achieving long-term career success.

General Worker - Cape Union Mart

(2017-10 - 2022-06)

• Picked, prepared, and dispatched stock accurately for store distribution.
• Replenished stock and ensured correct storage and location allocation.
• Assisted with stock receiving and inventory booking processes.
• Maintained stock records and completed inventory-related administrative tasks.
• Proficient in Microsoft Excel and stock management systems.
• Conducted regular stock counts to ensure inventory accuracy.

Collections Advisor To Performance Coach - Sigma Connected

(2022-10 - 2026-04)

• Managed customer accounts and payment arrangements.
• Developed leadership and operational management skills.
• Promoted to Performance Coach and 2IC.
• Coached and mentored advisors to improve performance.
• Monitored KPIs, quality, and productivity.
• Conducted call audits and provided feedback.
• Led team communications and workforce planning.
• Managed escalations and supported daily operations.
• Assisted with reporting and target achievement.
• Handled inbound and outbound collections.
• Negotiated repayment plans with customers.
• Ensured regulatory compliance and accurate records.
• Supported vulnerable customers and positive outcomes.

Quality Analyst - Phoenix Global

(2026-04)

• Conducted call monitoring and quality assessments.
• Scored sales calls and provided performance feedback.
• Delivered one-to-one coaching to agents.
• Completed commission validation checks.
• Investigated escalations and conducted audits.
• Identified improvement opportunities and root causes.

Matriculation - The Leadership College (2012-01 - 2016-12)

Electrical Engineering N2 Level - Electrical Engineering - False Bay College (2017-01 - 2017-10)