General Worker - Cape Union Mart
(2017-10 - 2022-06)
- Picked, prepared, and dispatched stock accurately for store distribution.
- Replenished stock and ensured correct storage and location allocation.
- Assisted with stock receiving and inventory booking processes.
- Maintained stock records and completed inventory-related administrative tasks.
- Proficient in Microsoft Excel and stock management systems.
- Conducted regular stock counts to ensure inventory accuracy.
Collections Advisor To Performance Coach - Sigma Connected
(2022-10 - 2026-04)
- Managed customer accounts and payment arrangements.
- Developed leadership and operational management skills.
- Promoted to Performance Coach and 2IC.
- Coached and mentored advisors to improve performance.
- Monitored KPIs, quality, and productivity.
- Conducted call audits and provided feedback.
- Led team communications and workforce planning.
- Managed escalations and supported daily operations.
- Assisted with reporting and target achievement.
- Handled inbound and outbound collections.
- Negotiated repayment plans with customers.
- Ensured regulatory compliance and accurate records.
- Supported vulnerable customers and positive outcomes.
Quality Analyst - Phoenix Global
(2026-04)
- Conducted call monitoring and quality assessments.
- Scored sales calls and provided performance feedback.
- Delivered one-to-one coaching to agents.
- Completed commission validation checks.
- Investigated escalations and conducted audits.
- Identified improvement opportunities and root causes.
