WARRANTY CLERK - KELSTON CHERY, OMODA, JAECOO, LEPAS, ICAR
(2024-12)
- Warranty submissions
- Warranty Debtors
- Warranty parts store
- Following up claims not approved
- Filing of warranty job cards
- Systems: IODIN. Previous systems IDMS and IAL
- DMS: Drive (Kerridge)
After Sales Parts and Service Manager / Renault Warranty Clerk - KELSTON RENAULT/CHERY QUEENSTOWN - Queenstown
(2024-04 - 2024-12)
Downward reporting relationships: Entire After Sales Department - including Service Receptionists, Workshop Foreman, Technicians (skilled and semi-skilled), Apprentices, Cost Clerk, Warranty Clerk, Drivers and Cleaners.
- Manage the department's daily operations
- Manage after department administration
- Customer satisfaction
- Report on the performance of the department
- Manage people
- Execute all agreed projects and maintain initiative
- Achieve identified financial targets
- Control costs
- Check and follow up on all outstanding cash payments
- Monitor work in progress
- Ensure relevant staff attend all required franchises training
WARRANTY ADMIN / COSTING CLERK - KELSTON VOLKSWAGEN
(2017-03 - 2024-04)
To assist with client satisfaction and dealership profitability by administering the warranty claims process to ensure that all claims are honoured by the factory.
- Authorizing and submitting warranty claims
- All paperwork is in place and accurately prepared
- Invoicing warranty repairs
- Packaging and returning warranty parts to factory
- Investigate and resolve all non-approved/unpaid claims
- Perform a weekly reconciliation of credit notes received against the job card list
- Separate filing of warranty jobcards
- Report all non-approved claims to the designated manager
COSTING CLERK - KELSTON VOLKSWAGEN
(2017-03 - 2024-04)
To ensure that all job cards are prepared and invoiced once work is completed.
- Updating customer details on CRM/Drive
- Cash customer service/repairs invoicing
- Correcting queries
- General filing of retail job cards
- Job cards quality (self in house audit)
- ELSAPRO
- SAGA/2
- IPARTNER
- CDK (KERRIDGE) DRIVE, KEYLOOP
ASSISTING BOOKING CLERK - KELSTON VOLKSWAGEN
(2017-03 - 2017-03)
To take telephonic and walk in bookings for service and repairs for service department.
- Service bookings/CREATEWIP/Updating customer details/Pre-print job cards for following day
- Making sure correct hours are loaded that are available
- Check for outstanding campaigns
- Made sure correct parts and labour loaded to give customer detailed estimate
- Assist with service advising where needed
RECEPTIONIST / SWITCH BOARD - KELSTON VOLKSWAGEN
(2016-01 - 2017-01)
Permanent Position
- Transferring calls to relevant extensions
- Petty cash control
- Vehicle license and registration
- Cash up, postings and allocations
- Vehicle stock books
- General admin
SERVICE ADVISOR - GM BARLOWORLD CENTURION - Centurion
(2013-06 - 2013-09)
- Monitor the progress of work being done
- Monitor carry overs in the workshop
- Monitor sublets
- Handing vehicle over to customer
- Keeping work in progress up to date
- Customer satisfaction index – customer service
- Requesting authorization
- Invoicing
- Explaining/Selling invoice
WARRANTY CLERK - WILLIAMS HUNT MIDRAND – UNITRANS - Midrand
(2010-03 - 2013-03)
- Authorizing and submitting warranty claims
- Invoicing warranty repairs
- Packaging and returning warranty parts to factory
- Assisted with service advising where needed
- Requesting authorization for service and or repairs
- Updating customer details on CRM
- Cash customer service/repairs invoicing
- Correcting queries
- Job card preparations
- Check for outstanding campaigns
- General filing and special filing for warranty jobcards for auditing purposes
- Training new staff
- Senior responsibilities when manager absent
- Managing service department admin
