Roderick Samuels

Dedicated IT professional with a strong foundation in IT support, multitasking, and problem-solving. Excels at managing multiple tasks efficiently while ensuring high client satisfaction. As an ICT Manager, deeply committed to fostering a collaborative and efficient team environment through consistent communication and daily check-ins.

Promotes a culture of accountability and continuous improvement. Possesses strong interpersonal and management skills, building positive relationships and leading teams to meet organizational goals.

Experience spans time management, administrative duties, and risk management. Proficient in Microsoft Office 365, Microsoft Admin Center, and Azure.

Project Technician, Acquisition Team Member at Ergopak MMI (Techno Park Stellenbosch) (2023-08 – Present)

Responsible for assembling, installing, and managing industrial scales with focus on accuracy and efficiency.

• Building & Installing Scales: Responsible for assembling and installing industrial scales, ensuring accurate and efficient setup.
• Parts Management: Order parts and components, ensuring the correct specifications and timely delivery.
• Supplier Communication: Regularly liaise with suppliers via email and telephone to manage orders, track deliveries, and resolve any issues.
• Testing & Calibration: Perform detailed testing and precise calibration of scales to meet industry standards and operational requirements.
• Quality Assurance: Ensure that all equipment is fully functional and meets technical and safety standards before installation.
• Problem Solving: Address any technical issues or malfunctions, providing prompt solutions to maintain service continuity and customer satisfaction.

IT Technician at Ecotech (Stellenbosch) (2023-04 – 2023-05)

Provided comprehensive IT support and account management using Microsoft and Azure platforms.

• Microsoft Admin Center: Created and managed Microsoft accounts, ensuring proper setup and access control.
• Office 365: Installed, configured, and maintained Office 365 applications for users.
• Azure Management: Assigned licenses and managed user accounts within Azure Active Directory.
• ICT Support: Provided technical support for all ICT devices, troubleshooting hardware and software issues.
• Service Requests: Managed and resolved service requests logged by users, ensuring timely and effective solutions.
• Administrative Duties: Handled various administrative tasks related to ICT operations and team coordination.
• Team Leadership & Communication: Conducted daily check-ins and maintained consistent communication to align team efforts and project goals.
• Project & Process Management: Oversaw IT projects, promoted accountability, and implemented efficient workflows to optimize team performance.

Infrastructure & Support Technician Manager at MiDO Foundation (Stellenbosch) (2017-04 – 2023-03)

Managed ICT infrastructure, user support, and development of 4IR hubs in disadvantaged schools.

• ICT Device Support: Provided comprehensive support and troubleshooting for all ICT devices, ensuring optimal performance and user satisfaction.
• Service Request Management: Managed and resolved service requests logged by users, ensuring timely and effective solutions to ICT-related issues.
• Administrative Duties: Handled a range of administrative tasks, including documentation, scheduling, and reporting to support efficient ICT operations.
• Training & Development: Set up and organized training and development sessions, including Google Training, to enhance team skills and user competency.
• Domain Creation & Management: Created new domains and configured them for secure access and proper integration with systems.
• 4IR Hub Project Management: Led the development of Digital Four Industrial Revolution (4IR) hubs in disadvantaged schools, providing students with secure and innovative learning environments.
• ICT Hardware Procurement: Ordered and managed ICT hardware from suppliers, ensuring timely delivery and ensuring quality standards were met.
• Stakeholder & Funder Communication: Facilitated communication between funders and stakeholders to ensure the effectiveness and alignment of ICT projects with their goals.
• Microsoft Admin Center: Managed the creation of Microsoft accounts, configured permissions, and ensured user access in alignment with organizational needs.
• Google Workspace Management: Administered Google Workspace by creating and managing Google accounts in the Google Admin Console, ensuring proper access and security.
• Office 365 Setup & Management: Installed, configured, and maintained Office 365 applications for users, ensuring productivity tools were properly deployed and supported.
• Azure Management: Managed Azure accounts by assigning licenses, setting user roles, and ensuring secure access to resources across the organization.

System Operator at Pepkor IT (Parow Industrial) (2014-04 – 2017-03)

Monitored network infrastructure across Africa and managed backup operations.

• Network Monitoring: Monitored all network lines across Africa to ensure no failures occurred, proactively identifying and resolving issues.
• Backup Management: Ran regular backups and recovery operations using Linux to ensure data integrity and business continuity.
• Failure Logging: Logged system failures and tracked issues to ensure accurate documentation and timely resolution.
• Maintenance Oversight: Ensured that maintenance tasks related to system failures were completed effectively and within the required timelines.
• General Inquiries: Handled general IT-related inquiries, providing support to internal teams and addressing issues as needed.
• Email Communication: Managed and responded to emails, ensuring efficient communication across teams and stakeholders.

Storeclerk & Temporary Supervisor at Tanker Service (Imperial Group) (Stikland - Bellville) (2011-06 – 2014-03)

Managed store operations, inventory, and provided supervisory support.

• Store Organization: Ensured the store was organized, tidy, and stocked for efficient operations.
• Parts & Tools Assistance: Assisted with the handling and distribution of parts and tools to ensure smooth operations.
• Telephone Queries: Managed incoming telephone inquiries, providing customer service and resolving issues.
• Data Capturing (Pastel): Captured and entered data into Pastel for accurate inventory and financial tracking.
• Additional Driver: Provided driving support when needed, ensuring timely deliveries and transport logistics.
• Administrative Support: Performed general administrative duties, including filing, documentation, and correspondence.
• Stock Reporting: Generated daily reports on stock received and maintained accurate records.
• Stock Ordering: Coordinated with suppliers to order necessary stock, ensuring materials were available when needed.
• Stock Take Management: Managed and oversaw the periodic stock take, ensuring accuracy and reconciliation of inventory.
• Monthly Reports: Printed and reviewed monthly stock and financial reports, providing key insights for management.
• Store Supervision: Supervised store operations, ensuring staff followed procedures and maintained productivity.

Technical Certification in Information Technology – IT Business Campus (2006)

High School Diploma in General Education – Cloetesville Senior Secondary School (2003)