Project Technician, Acquisition Team Member at Ergopak MMI (Techno Park Stellenbosch) (2023-08 – Present)
Responsible for assembling, installing, and managing industrial scales with focus on accuracy and efficiency.
- Building & Installing Scales: Responsible for assembling and installing industrial scales, ensuring accurate and efficient setup.
- Parts Management: Order parts and components, ensuring the correct specifications and timely delivery.
- Supplier Communication: Regularly liaise with suppliers via email and telephone to manage orders, track deliveries, and resolve any issues.
- Testing & Calibration: Perform detailed testing and precise calibration of scales to meet industry standards and operational requirements.
- Quality Assurance: Ensure that all equipment is fully functional and meets technical and safety standards before installation.
- Problem Solving: Address any technical issues or malfunctions, providing prompt solutions to maintain service continuity and customer satisfaction.
IT Technician at Ecotech (Stellenbosch) (2023-04 – 2023-05)
Provided comprehensive IT support and account management using Microsoft and Azure platforms.
- Microsoft Admin Center: Created and managed Microsoft accounts, ensuring proper setup and access control.
- Office 365: Installed, configured, and maintained Office 365 applications for users.
- Azure Management: Assigned licenses and managed user accounts within Azure Active Directory.
- ICT Support: Provided technical support for all ICT devices, troubleshooting hardware and software issues.
- Service Requests: Managed and resolved service requests logged by users, ensuring timely and effective solutions.
- Administrative Duties: Handled various administrative tasks related to ICT operations and team coordination.
- Team Leadership & Communication: Conducted daily check-ins and maintained consistent communication to align team efforts and project goals.
- Project & Process Management: Oversaw IT projects, promoted accountability, and implemented efficient workflows to optimize team performance.
Infrastructure & Support Technician Manager at MiDO Foundation (Stellenbosch) (2017-04 – 2023-03)
Managed ICT infrastructure, user support, and development of 4IR hubs in disadvantaged schools.
- ICT Device Support: Provided comprehensive support and troubleshooting for all ICT devices, ensuring optimal performance and user satisfaction.
- Service Request Management: Managed and resolved service requests logged by users, ensuring timely and effective solutions to ICT-related issues.
- Administrative Duties: Handled a range of administrative tasks, including documentation, scheduling, and reporting to support efficient ICT operations.
- Training & Development: Set up and organized training and development sessions, including Google Training, to enhance team skills and user competency.
- Domain Creation & Management: Created new domains and configured them for secure access and proper integration with systems.
- 4IR Hub Project Management: Led the development of Digital Four Industrial Revolution (4IR) hubs in disadvantaged schools, providing students with secure and innovative learning environments.
- ICT Hardware Procurement: Ordered and managed ICT hardware from suppliers, ensuring timely delivery and ensuring quality standards were met.
- Stakeholder & Funder Communication: Facilitated communication between funders and stakeholders to ensure the effectiveness and alignment of ICT projects with their goals.
- Microsoft Admin Center: Managed the creation of Microsoft accounts, configured permissions, and ensured user access in alignment with organizational needs.
- Google Workspace Management: Administered Google Workspace by creating and managing Google accounts in the Google Admin Console, ensuring proper access and security.
- Office 365 Setup & Management: Installed, configured, and maintained Office 365 applications for users, ensuring productivity tools were properly deployed and supported.
- Azure Management: Managed Azure accounts by assigning licenses, setting user roles, and ensuring secure access to resources across the organization.
System Operator at Pepkor IT (Parow Industrial) (2014-04 – 2017-03)
Monitored network infrastructure across Africa and managed backup operations.
- Network Monitoring: Monitored all network lines across Africa to ensure no failures occurred, proactively identifying and resolving issues.
- Backup Management: Ran regular backups and recovery operations using Linux to ensure data integrity and business continuity.
- Failure Logging: Logged system failures and tracked issues to ensure accurate documentation and timely resolution.
- Maintenance Oversight: Ensured that maintenance tasks related to system failures were completed effectively and within the required timelines.
- General Inquiries: Handled general IT-related inquiries, providing support to internal teams and addressing issues as needed.
- Email Communication: Managed and responded to emails, ensuring efficient communication across teams and stakeholders.
Storeclerk & Temporary Supervisor at Tanker Service (Imperial Group) (Stikland - Bellville) (2011-06 – 2014-03)
Managed store operations, inventory, and provided supervisory support.
- Store Organization: Ensured the store was organized, tidy, and stocked for efficient operations.
- Parts & Tools Assistance: Assisted with the handling and distribution of parts and tools to ensure smooth operations.
- Telephone Queries: Managed incoming telephone inquiries, providing customer service and resolving issues.
- Data Capturing (Pastel): Captured and entered data into Pastel for accurate inventory and financial tracking.
- Additional Driver: Provided driving support when needed, ensuring timely deliveries and transport logistics.
- Administrative Support: Performed general administrative duties, including filing, documentation, and correspondence.
- Stock Reporting: Generated daily reports on stock received and maintained accurate records.
- Stock Ordering: Coordinated with suppliers to order necessary stock, ensuring materials were available when needed.
- Stock Take Management: Managed and oversaw the periodic stock take, ensuring accuracy and reconciliation of inventory.
- Monthly Reports: Printed and reviewed monthly stock and financial reports, providing key insights for management.
- Store Supervision: Supervised store operations, ensuring staff followed procedures and maintained productivity.
