Rodney Tshikala

Using extensive industry experience to offer expert knowledge on work. Resourceful and able to creatively solve problems, with exceptional time management skills. Highly focused supervisor with 5 years of experience in retail.

• Created customer-centric culture, encouraging active listening and tailored service.
• Developed employee recognition and bonus schemes, improving staff turnover by 100%
• Provided robust training and inductions for new staff each month to optimise productivity.
• Advised management on hiring and termination decisions, providing robust reviews and reports on individual performance.
• Supervised 10-+ team members in duties and performance and provided constructive feedback where necessary.
• Maintained strong working knowledge of company products and services to provide efficient customer service.

UNISA law student Nov 2021

• Graduated with distinction,
• Graduated with honours
• Graduated with first-class honours
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