Control Room Operator & Security Personnel
Experienced and focussed Control Room Operator &
• Security Personnel with a proven track record of providing exceptional support and resolving complex issues, skilled with effective communication with diverse clients, managing high call volumes and maintaining a positive attitude under pressure. Proven ability to exceed performance whilst delivering customer satisfaction results. Dedicated to delivering exceptional customer experience and building strong relationships. I have over 10+ years' experience in call management and message relay, Inbound &
• Outbound Call Management. I can work with various systems and Applications –e.g. SCADA – PLC and others. I have experience in the following fields – Sales Consultant – Customer Service – Online Sales &
• Support - Call Centre Agent - Lead Generation – Acquisitions &
• Retentions Agent with a proven track record since my inception in 2012, Still growing and willing to share my skills within your company with 10+ years of experience from corporate to Retail sector.
Security Guard - IMPALA SECURITY SERVICES - Metrorail Contract
(2004-01 - 2005-12)
Access Control Officer, Stock Control - FIDELITY SECURITY SERVICES - McCarthy-Toyota Dealership
(2005-01 - 2010-12)
Security Personnel - M.I.7 SECURITY SERVICES - T.U.T MAIN Campus Pta. West
(2019-01 - 2021-12)
Security Personnel - ROSS SECURITY SERVICES - Pretoria Branch
(2021-01 - 2022-12)
Acquisition & Retentions Agent - AUTOMOBILE ASSOCIATION OF SOUTH AFRICA - Kyalami – Jhb
(2014-01 - 2018-12)
Sales Consultant - HOUSE N HOME – OK FURNISHERS - Mayville & Soshanguve Branches
(2024-01 - 2026-12)
Certificate - Grade 12 - Soshanguve High School (1998-01 - 2001-12)
Diploma - Contact Centre - Call Centre - Sales & Marketing - Customer Service - Lead Generation - Cornerstone Training College (1999-01 - 1999-12)
Certificate - Computer Studies - Ms Word – Ms Excel – Desktop Nav.
