Branch manager - Milnerton at Pam Golding Properties Western Seaboard (2021-02 – Present)
To increase market share, sales, profitability and PGP's profile, and to ensure that the Branch meets financial and operational targets. Closely monitoring that all clients receive a consistently high-quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch. Proactively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure.
Maintain a high level of integrity and ethical standards.
- Effectively manage the performance of Agents within the branch to achieve budgeted sales targets. (Special focus on sales, sole mandates and show-houses, commission percentages, client liaison, prompt response to problems and queries).
- Enhance market share in all areas of trade as per agreed annual parameters, including monitoring of competitors and possible acquisitions.
- Formulate and implement a Branch strategy and budget in order to meet the set objectives.
- Ensure efficient processing of all aspects of property sales and transfer documentation by branch staff, and regular liaison with all other parties to expedite transfer timeously.
- Support and utilise all corporate marketing and public relations activities to ensure optimal visibility in the marketplace.
- Encourage maximum use of all referral opportunities through adherence to the Company Referral Policies and Procedures.
- Ensure that the Agents and staff provide optimal service in line with the Pam Golding Properties corporate image, through prompt resolution of all client related issues including, regular feedback, progress reporting and prompt attention to property enquiries.
- Monitor and control all Branch expenses to ensure that budgeted limits are not exceeded including staff expenses, advertising costs and all other Branch office overheads. Ensure corrective action is taken where necessary.
- Ensure that all agents and staff are adequately trained to perform their duties optimally including ensuring a thorough induction process, regular in-service training, coaching and mentoring as well as optimizing personal development and career enhancement.
- Fosters the transformation of the workplace and supports business in the achievement of the undertakings in the transformation scorecard.
- Identify and recruit quality staff and agents and ensuring appropriate retention through performance management and recognition.
- Ensure that all Branch administrative functions are timeously executed, including all aspects of lease negotiations and renewal issues.
- Monitor branch compliance with all current legal requirements in order to provide service excellence and uphold the PGP brand.
- Monitor and encourage proper utilization of computer hardware, software and business systems in order to maximize the efficiency of staff and agents.
- To ensure that there is full compliance with Ooba obligations and that the relationship is optimized to convert bondable deals
- To ensure continued maintenance of the office and gardens
Estate Agent at Freelance Estate Agent/Self employed (2018-02 – 2020-12)
- Marketing and selling of properties
- Assisting Estate Agents
Sales Centre Manager/ Branch Manager at African Bank (Cape Town) (2011-02 – 2017-09)
- Increased monthly staff retention rate by personal coaching
- Increased new bank relationships within the local community through executing monthly promotions.
- Increased overall annual sales by incorporating several quality process improvements within the branch.
- Oversaw a branch team consisting of 6 customer service consultants
- Managed branch with an average of R2.5 Million in monthly Sales.
- Received superior customer service satisfaction scores in consecutive quarters.
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed and administered customer loan proposal
- Submitted loan applications to loan underwriter for verification and recommendation.
- Developed prospects for new loans with cold calls weekly.
- Closed an average of 200 loans per month.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Created strategies to develop and expand existing customer sales, which resulted in an increase in annual sales.
- Maintained confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions.
Sales Manager at Sothebys International Realty (Blouberg) (2009-02 – 2011-01)
- All aspects of branch and sales management
- Scouting, marketing & selling of properties
- Recruitment and training of new agents
- General office administration
- Sales meetings and training of new agents
- Viewing properties with new agents and prospective client
Sales Consultant/Principal at Rawson Properties (Parklands/Table View) (2005-01 – 2009-01)
- Scouting, marketing & selling of properties
- Drawing-up of contracts
- General office administration
- Assisting clients with rental/buying of properties
- Liaising with financial institutions and lawyers
- Conducting reference checks
- Listing of properties on Internet
Branch Manager at Newline Trading (Gauteng) (2003-01 – 2004-12)
- Booking of training courses
- Setting up Disciplinary Hearings
- Coordinate meetings and functions
- Medical aid queries
- Monthly HR reports
- Assist with Health and Safety procedures
- Preparation/representation at CCMA
- Formulating and maintenance of HR procedures
- Staff recruitment and training
- Compiling job descriptions for employees
- General HR administration
Branch Manager at Cashline Brokers (Gauteng) (2001-11 – 2002-11)
- Direct marketing of cash loans
- Supporting 45 Sales Representatives
- Budget planning and financial reporting
- Monthly target achievement between R35K – R200K per Rep
Regional Sales Manager at Fashion Factory Discounters (Gauteng) (1995-01 – 2001-10)
- Setting-up and establishing of branches
- Staff recruitment, supervision and training (20 Sales Managers with 120 Sales Representatives)
- Monthly target achievement
- Extensive travelling
- Disciplinary hearings and CCMA representation
Marketer at Leisure Life International (Johannesburg) (1991-01 – 1994-12)
- Direct sales and marketing of timeshare units
Military Service at SANDF (1989-01 – 1990-12)
