Ronnel Govindsamy

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Office Manageress at Omni College (2006-05-10 – 2017-02)

• Organising meetings and managing databases of learners
• Booking transport and accommodation for learners
• Organising company events and conferences
• Ordering stationery and IT equipment
• Dealing with correspondence, complaints and queries
• Preparing letters, presentations and reports
• Supervising and monitoring the work of administrative staff
• Processing invoices and managing office budgets
• Implementing and maintaining procedures/office administrative systems
• Organising induction programmes for new employees
• Ensuring that health and safety policies are up to date
• Attending meetings with senior management
• Assisting the organisation's HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents.

PATIENT LIAISON OFFICER at Capital Hospital (2019-01 – 2024-07)

• Ensuring that patients are given their right meals according to their appropriate diets.
• Control of patients complaints regarding Catering
• Making sure that there is a excellent service provided to patients regarding their meals, time management and correct diets.
• Maintaining a relationship with the client, doctors and patients.
• Co ordinating functions, doctors and patient meals
• Creating weekly and monthly reports regarding all the customer satisfaction survey PACs.
• Emailing the client if a patient complaint was received
• Food safety regarding HACCP, Budget guide lines
• Labour Costs and food management.
• Implementation of the FIFO procedure regarding stock consumption.
• Menu Planning.
• Assisting ward hostess with menu approach to patients, and induction training when serving a patient.
• Operating a point of sale machine POS

Debt Collection at Afri Pro Business Solutions (2024-08 – Present)

• Liaising with clients to settle their outstanding account.
• Offering discounts
• Creating a part payment plan to suit the clients budget
• Maintaining a sympathetic, understanding and professional relationship with the client
• Liaising with the clients legal representative to offer a settlement amount so that both parties can come to rest.
• Offer the client a reasonable settlement amount in an attempt to resolve their account amicably.

English, Afrikaans, Touch typing, History, Geography, Home Economics – Wittleklip secondary school (2001)

Certificate in Computer Studies in Word, Excel, PowerPoint, Emailing Scanning – Cyber dot Com

Certificate in Marketing in Touch Typing, Administration Skills – Cyber dot Com

NQF level 4 professional cookery – CATSETHA South African hospitality Academy