Rose Maphela

Detail-oriented and highly organised professional with over 9 years of experience in retail operations, with a strong focus on administrative functions. Proven ability in reporting, scheduling, invoicing, data capturing, and operational coordination. Seeking to transition into an administrative role where I can contribute strong organisational skills, attention to detail, and efficiency within a structured office environment

Floor Manager at Tfg @home (2023-11 – 2024-04)

• Compiled and submitted operational reports including sales, inventory levels, and KPIs
• Liaised with head office regarding reporting, stock management, and order placement
• Managed staff schedules, timekeeping, and shift planning
• Performed daily administrative tasks including invoicing, ordering, pricing, and reporting
• Maintained accurate inventory records and stock control systems
• Managed cash handling, reconciliations, and banking processes
• Handled customer queries and resolved issues professionally

Store Manager at Cherry Melon (2016-06 – 2023-10)

• Managed full administrative operations including reporting, invoicing, and stock control
• Maintained and updated digital and physical records
• Prepared weekly reports and internal documentation for management
• Coordinated staff schedules and supported onboarding processes
• Analysed sales data to support forecasting and operational decisions
• Ensured compliance with company policies and procedures

Seasonal Online Clerk Assistant at Cherry Melon (2019-12 – 2023-10)

• Captured and processed online orders, ensuring accuracy and timely fulfilment
• Created invoices, packing lists, and courier documentation
• Maintained order and inventory records
• Communicated with customers via phone and email
• Coordinated delivery schedules and ensured accurate shipment tracking

Sales Assistant at Cherry Melon (2014-03 – 2016-06)

• Assisted with stock administration and inventory documentation
• Processed transactions, refunds, and customer queries
• Supported record keeping and store administrative functions
• Participated in stock counts and maintained accurate records

Student Intern (Office Admin & Production) at Hip Hop Fashions (2011-06 – 2011-07)

• Assisted with filing, document preparation, and internal communication
• Maintained records and organised samples and documentation
• Supported logistics coordination and administrative processes
• Assisted with production tracking and order logs

Diploma in Fashion – Cape Peninsula University of Technology (2008 – 2012)

Matric in Grade 12 – Tholang Senior Secondary School (2007)