Roseline Louw

Dealing with customer queries telephonically, emails and chats. Updating customers personal and financial details (based on company policy and discretion) Maintaining customer and company relationships.

Customer care Consultant (Blue Bean Campaign) - I Talk Call Centre Solutions

• Dealing with customer queries telephonically, emails and chats.
• Updating customers personal and financial details (based on company policy and discretion)
• Maintaining customer and company relationships.
• Meeting and maintaining individual and team targets.
• Updating customer of new products, features and benefits.
• Maintaining total client satisfaction and keeping organizational objectives.

Sales Consultant - Le Morgan Pty Ltd

• Marketing the brand and products telephonically, emails and chats.
• Persuading new customers to open accounts or buy products.
• Calling existing customers to up sell, cross sell and link sell.
• Closing deals.
• Meeting daily, weekly and monthly targets.

Customer Service/Administrator - Le Morgan Pty Ltd

• Handle customer queries via telephone, emails and sms.
• Capturing of invoices on replacements and exchanges.
• Loading new orders on the system.
• Resolving replacements and exchanges.
• Packing replacements and exchanges and label them according to delivery routes.
• Keeping contact with drivers to track timeous deliveries.
• Tracking dispatched parcels to keep customers updated on their orders.
• Daily filing and end of day/week reports.
• Q and A with Customers of procedures terms and Conditions.
• Forward delivery fees and charges to accounts department.

Sales Advisor/Administrator - THE BODY SHOP_CLICKS GROUP SA

• Policy
• Standard Operation Procedures
• Managing the Business
• Administration
• Loss control

Matric – Senior Certificate (2014)

General Education and Training Certificate Level 4 (2014)