Customer care Consultant (Blue Bean Campaign) - I Talk Call Centre Solutions
- Dealing with customer queries telephonically, emails and chats.
- Updating customers personal and financial details (based on company policy and discretion)
- Maintaining customer and company relationships.
- Meeting and maintaining individual and team targets.
- Updating customer of new products, features and benefits.
- Maintaining total client satisfaction and keeping organizational objectives.
Sales Consultant - Le Morgan Pty Ltd
- Marketing the brand and products telephonically, emails and chats.
- Persuading new customers to open accounts or buy products.
- Calling existing customers to up sell, cross sell and link sell.
- Closing deals.
- Meeting daily, weekly and monthly targets.
Customer Service/Administrator - Le Morgan Pty Ltd
- Handle customer queries via telephone, emails and sms.
- Capturing of invoices on replacements and exchanges.
- Loading new orders on the system.
- Resolving replacements and exchanges.
- Packing replacements and exchanges and label them according to delivery routes.
- Keeping contact with drivers to track timeous deliveries.
- Tracking dispatched parcels to keep customers updated on their orders.
- Daily filing and end of day/week reports.
- Q and A with Customers of procedures terms and Conditions.
- Forward delivery fees and charges to accounts department.
Sales Advisor/Administrator - THE BODY SHOP_CLICKS GROUP SA
- Policy
- Standard Operation Procedures
- Managing the Business
- Administration
- Loss control
