Roshan Khan

A highly accomplished and result-driven Retail Management Professional with over 20 years of hands-on experience in store operations, team leadership, and driving sales growth. Demonstrates a powerful, progressive track record rising from floor sales and specialized operational roles to managing high-volume furniture and appliance retail environments. Deep subject-matter expertise in inventory management, warehouse logistics, strict credit control, and risk management.

Registered with DOFA (Date of First Appointment) and adept at ensuring full regulatory compliance across all retail finance and administration systems.

Store Owner / Operator at Khans Online Appliances (2024-01 – Present)

• Founded and managed an independent online appliance retail business.
• Handled sourcing, digital sales channels, customer service, and logistics/delivery coordination.

Branch Manager at Russells Furniture (2011-11 – 2024-05)

Directly responsible for the daily operations, financial performance, and staff management of a high-volume furniture and appliance branch. Led a diverse team of sales consultants, administrative staff, and stock handlers to consistently meet regional targets.

• Sales & Profitability: Exceeded monthly targets through local marketing campaigns and proactive floor visual merchandising.
• Operational Management: Oversaw all store administration, daily cash-ups, financial reporting, and strict corporate SOP compliance.
• Team Leadership: Recruited, mentored, and coached floor staff, driving continuous motivation through daily morning meetings.

Credit Manager / Senior Credit Controller at Retail Sector (2011-01)

Managed the complete credit cycle, legal compliance, and financial risk mitigation for the branch's consumer lending portfolio.

• Vetting & Approvals: Evaluated consumer credit applications, analyzing affordability assessments and credit bureau data to make high-value credit decisions.
• Compliance: Ensured 100% strict adherence to the National Credit Act (NCA), FICA regulations, and internal credit policies.
• Arrears & Collections: Monitored the branch age analysis, initiated collections protocols on delinquent accounts, and negotiated sustainable repayment structures with customers to minimize bad debt write-offs.

Stock Controller at Retail Sector (2011-01)

Oversaw inventory accuracy, stock tracking systems, and administrative data integrity for all store merchandise.

• Stock Audits: Organized and led comprehensive monthly and quarterly physical stock counts, thoroughly investigating and reconciling any variances between physical stock and system records.
• Shrinkage Control: Identified high-risk areas on the retail floor and implemented strict inventory tracking protocols that lowered shrinkage levels.
• System Administration: Maintained the store's inventory database, managing stock transfers, processing damages, and overseeing supplier return-to-vendor (RTV) protocols.

Warehouse Manager at Retail Sector (2011-01)

Directed all back-end logistics, receiving, storage, and dispatch operations for heavy consumer goods, furniture, and appliances.

• Logistics & Dispatch: Coordinated delivery schedules and fleet routing to ensure timeous, damage-free delivery of furniture and large appliances to customers.
• Receiving & Quality Control: Supervised the offloading of incoming delivery trucks, verifying supplier invoices against physical goods and inspecting stock for factory faults or transit damage.
• Space Optimization: Managed warehouse floor layouts, ensuring safe stacking procedures, optimal stock rotation (FIFO - First In, First Out), and a secure working environment.

Salesperson at Retail Sector (2011-01)

Served as the primary customer-facing representative, driving revenue through direct sales of furniture, bedding, and household appliances.

• Target Achievement: Consistently met individual monthly sales budgets by utilizing consultative selling techniques and deep product knowledge.
• Customer Consultation: Guided customers through product features, warranties, and financial options, successfully cross-selling store value-added services (extended warranties, delivery packages).
• Lead Generation: Followed up on customer quotes, built local rapport, and maintained an appealing, well-tagged floor display to capture foot traffic.

National Certificate in Generic Management (NQF Level 5)