Ruby Shivalo

Customer service orientated with good interpersonal and communication.

Accuracy: 99% speed: 32 data capturing knowledge. Microsoft office package, Screening incoming and outgoing calls and filing system. Overtime I have acquired advanced Experience as a Call Centre agent at comparable client interface in the banking/financial service sector.

I have served in the motor industry over 6 years as a Service/Maintenance Controller at GM Fleet Africa & for Imperial SA Liquid capital in the Authorizations department where Igained my further experience in the motor financial sector where I mastered the ability tofunction in different performance driven teams within a pressurized environment and kept an excellent service record, developed Excellent Negotiating skills and cost saving service. In the past few years I moved into the mining industry and served as an Employee Benefits Administrator as well as an All Shares administrator, growing my Administrative, client interface, assisting miners/workers on a large interface allowing me to grow my people skills and communication one-on-one with the employees. I have recently in 2025 served as a Data Capturer at Iron Mountain Filling Solutions, though it being a short term assignment it tested and affirmed my willingness to work ,learn and grow not just as an individual but a great team player.

I am open to work and actively on the job market in search of opportunities which will allow me to get back into the workforce and show not only my amazing abilities but my willingness to bring a positive contribution to the workforce with satisfactory results.

Data Capturing Administration - IRON Mountain Filling Solutions

(2025-05 - 2025-05)

• Receiving hard files from client
• Capturing all data on files onto the system
• Working on set daily capturing targets
• Completing and submitting time sheets to reporting Superior.
• Reason for leaving: Temporary assignment

Roadside assistant dispatcher - DNR Assist

(2021-10 - 2021-11)

• Available to receiving inbound call from client
• Logging call on system
• Dispatching drivers to accident/breakdown scene
• Following up on client assuring assistance given.
• Closing call log and updating on system.
• Reason for leaving: Training complete

Employee Benefits Administrator - JLT- SA (PTY) Ltd Witbank - Witbank

(2018-11 - 2019-04)

Department: Finance: Medical & Provident Funds. Fixed term. Contract End Date: October 2019

• Processing & Capturing all completed Documents submitted to the JLT Witbank Office by South32 Employers & Employees On all Medical & Provident Fund Benefits.
• Providing Email & Telephonic Support on all Member queries & claims.

All Shares Administrator - South32 – JLT SA Agent - South32 Wolvekrans/Khutala

(2018-08 - 2019-09)

• Providing Support to Miners during the 2018 All Share Launch
• Processing of all Claims Documentations In accordance to the JLT company compliance.

Switch Board/ Data Capturer Support - Drake International

(2018-06 - 2018-08)

Department: Various Companies on Temp Assignments

Switch Board & Invoice Clerk - Ronnie Cox Graphic Supplies Co

(2018-03 - 2018-04)

Department: Finance. Fixed Temp Assignment

• Providing support to Clients
• Capturing & Mailing invoices to clients On orders placed telephonically, via email Or walk inn clients.

Authorizations Agent ( Finance) - Liquid capital – Imperial SA

(2014-06 - 2017-09)

Department: Authorizations / Finance

• Assisting dealer with authorization on vehicle Services and maintenance claims
• Inbound call Centre
• providing support to Suppliers
• Negotiating parts prices with supplier.
• Creating & balance invoices to suppliers
• Operating on CRM system program.
• Issue out investigation to analysts on vehicles at Various dealerships before giving go ahead on Services\maintenance.
• Give authorization to supplier once all standards met that required
• Amend and balance invoices given by Creditors To balance prices before payouts & refunds.

IEC Party Agent - IEC – South Africa - Alexandra- District 9 (JHB)

(2014-05 - 2014-05)

Duration: May 2014- National Elections

• Assisting voters
• Assisting with counting of votes /ballots

Receptionist/Switchboard Operator - Drake International (Recruitment Agency) - Various Companies

(2013-09 - 2014-05)

Temp Receptionist/Switchboard Operator (Doing Temp Assignments at various companies)

Telemarketing Agent - ATM Solutions Co SA

(2012-09 - 2012-11)

Department: EFTPOS. Reason for leaving: Department closed down.

• Marketing Eftpos speed point terminals to Existing ATM Merchants and other potential businesses with need of speed point facilities
• Creating lead database using business directory Country wide.
• Cold calling from created database to potential clients.
• Negotiating and setting appointments for various reps within given areas.
• Daily update reports on given leads onto spreadsheets.
• Weekly updates on feedback given by reps onall set/ attended appointments and sales made .
• Build strong clientele for the EFTPOS business.

Merchant Administrator - ATM Solutions Co SA

(2012-06 - 2012-08)

Department: EFTPOS. Reason for leaving: Fixed term

• Outbound calling
• Processing information in appropriate and timeous manner.
• Worked according to set standards and business Rules.
• Provide effective recovery on none updated Merchant eftpos terminal data.
• Effective networking with key role players
• Working effectively within the compliance Framework.
• Provide effective assistance and necessary customer support.

Maintenance Controller (Finance) - Fleet Africa ( General Motors)

(2010-11 - 2012-03)

Department: Authorization Finance Admin. Reason for leaving: Retrenchment

• Available for Suppliers.
• Negotiating parts prices with supplier.
• Create & Amending invoices
• Operating fleet system program.
• Updating monthly parts prices given by GMSA.
• Issue out investigation to be done on vehicles at Various dealerships before giving go ahead on Services\maintenance.
• Give authorization to supplier when all standards Are met to that required from GMSA.
• Amend and balance invoices given by finance To balance prices before payouts.

Contact center agent (Finance) - eBucks (FNB)

(2010-01 - 2010-07)

Reason for leaving: Fixed Term contract (6 months)

• Giving support to customers
• Converting earned point to Rand value
• Amendments on customer profiles
• Advertising & Assisting customers on products

Administrator ( Finance) - Superbets Randburg

(2008-11 - 2009-01)

Reason for leaving: Resigned

• Capturing Bets made by Customers
• Invoicing & Issuing out to customers

Receptionist - Standard Bank

(2008-07 - 2008-09)

Reason for leaving: Part time

Receptionist - Strategic Personnel

(2008-02 - 2008-06)

Reason for leaving: Part-time

Debt Collector ( Finance) - Johnston & Partners

(2007-09 - 2008-02)

Duration: September – February 2008

Nail construction /Manager - Khethang’s Nail clinic

(2007-06 - 2007-09)

Reason for leaving: Temporary

Productor - Lesel’s Laboratory center

(2006-08 - 2006-12)

Temporary

Matric - Marlboro Gardens High (2004)

Matric - English, Afrikaans, Mathematics, Accounting, Business Economics and Economics - Alexandra Adult Centre (2005)

Nail construction in Cosmetology - Khethang Nail Clinic & Institute (2006)

Call-Center, Office Administration - Communications, Inbound and Outbound Data Capturing; Microsoft Word & Excel; Data capturing; Typing (Accuracy: 99% Speed: 32) - Miki’s Placement and Training Agency (2008)

Financial Literacy - Hollard Training Institution (Alexandra Technical College) (2014)

Basic Motor Components & Functions - Rex Diff & Gearbox (Mayfair) Hyundai SA Head Office training Centre (Bedford View) (2016 - 2017)