Ruel Khoza

Experienced logistics and warehouse supervisor with 18+ years' experience in air cargo, inventory control, and team leadership. Skilled at managing complex operations, ensuring compliance, and delivering results under pressure. Seeking to bring my expertise to a forward-thinking organization focused on efficient logistics and strong team performance.

Shift Supervisor - Johnson Workware Distribution Centre

(2021-07)

Reporting to warehouse leader. Oversee end-to-end warehouse operations and lead daily activities across multiple departments.

• Oversee end-to-end warehouse operations: receiving, replenishment, induction, picking, quality control/assurance, dispatch/invoicing, returns, and stock counts.
• Lead daily activities across multiple departments, ensuring smooth workflows and adherence to KPIs.
• Supervise staff clock-ins, task execution, performance, and discipline in line with company policies.
• Manage customization processes including embroidery, printing, and sewing, ensuring on-time, quality outputs.
• Control stock integrity through regular cycle counts, stock takes, bin corrections, and variance investigations.
• Ensure full compliance with health & safety protocols; manage incident reporting, inspections, audits, and training.
• Liaise with security and armed response for inventory discrepancies and site safety concerns.
• Monitor and address warehouse maintenance issues; coordinate with suppliers for repairs and equipment.
• Produce and analyse operational reports (e.g., Power BI, WMS, replenishment, putaway, cartons inducted).
• Communicate cross-functionally to resolve queries, improve service levels, and drive warehouse efficiencies.
• Train and coach team members, identify skill gaps, and implement continuous improvement initiatives.
• Maintain high levels of housekeeping, equipment care, and WMS data accuracy.
• Use and support systems such as Syspro, WMS (barcoding), Excel, Outlook, Power BI, and BarTender.
• Coordinate and authorize staff overtime.
• Investigate and resolve customer complaints and claims promptly, ensuring service issues are addressed and corrective action is implemented.
• Conduct regular performance appraisals and one-on-one sessions to review staff performance, provide feedback, and plan development.
• Represent the team in SHE (Safety, Health, and Environment) meetings, driving compliance and continuous safety improvements.

Warehouse Receiving, Dispatch & Picking Supervisor - Segen Solar

(2020-08 - 2021-06)

• Supervised daily warehouse operations including receiving, picking, dispatch, and inventory control across multiple service centres.
• Managed inventory planning, ensuring optimal stock levels and efficient stock transfers to meet internal demand.
• Developed and implemented production and stock movement plans aligned with yard capacity, equipment availability, and lead times.
• Coordinated logistics flows by optimizing delivery routes, increasing direct deliveries, and reducing unnecessary relocations.
• Led logistics planners to align production and supply chain plans with customer requirements, minimizing costs while maintaining service levels.
• Supported the annual planning process by coordinating sourcing strategies, equipment flows, and demand forecasting.
• Identified and implemented continuous improvements in logistics processes to increase efficiency and reduce operational costs.

Warehouse Receiving, Dispatch & Fleet Supervisor - UniPlate Group

(2017-09 - 2018-07)

• Supervised receiving, dispatch, and fleet operations to ensure efficient movement and delivery of goods.
• Maintained optimal inventory levels across service centres, coordinating stock transfers and communicating plans to internal stakeholders.
• Developed stock movement and delivery plans, factoring in transport constraints, yard space, equipment availability, and product demand.
• Oversaw logistics flows, route planning, and customer collections to minimize transport costs and improve turnaround times.
• Collaborated with logistics planners to align production plans and inventory control with business needs and customer expectations.

Warehouse Supervisor - DSV Distribution Solutions

(2016-04 - 2017-02)

• Planned, organized, and supervised daily warehouse operations including receiving, storage, picking, packing, and dispatch.
• Trained, assigned tasks, and evaluated warehouse staff performance to ensure operational efficiency and accuracy.
• Managed stock levels and ensured accurate documentation for all inventory movements and deliveries.
• Scheduled and monitored deliveries and collections; prepared and verified packing slips and shipment documentation.
• Operated and maintained warehouse equipment and vehicles, ensuring compliance with safety and operational standards.
• Maintained warehouse cleanliness, safety, and adherence to health regulations.
• Utilized automated warehouse systems for data entry, inventory tracking, and reporting.
• Assisted in inventory planning, procurement processes, and budgeting requirements.

Cargo & Warehouse Supervisor - PAE (Contracted to United Nations) - Kinshasa & Goma International Airports, DRC

(2013-02 - 2014-08)

Supervised cargo and warehouse operations in a high-security airport environment under UN contract.

• Processed cargo documentation including baggage labels, waybills, load sheets, and flight schedules.
• Ensured accurate cargo weight distribution using load plans and diagrams for both commercial and small aircraft.
• Handled dangerous goods and live animal shipments in line with WHMIS and IATA regulations.
• Performed regular store checks, maintained inventory, and processed cargo irregularity reports.
• Managed customer queries issued invoices in SAP, and reconciled airfreight charges and payments.
• Coordinated customs releases, charged handling fees, and ensured compliant cargo release procedures.
• Executed general admin duties including banking, printing statements, and journal/balance sheet documentation.

Logistics Supervisor - PAE (Supporting USAID Humanitarian Assistance Program) - Liberia

(2014-12 - 2015-07)

Led logistics operations during the Ebola crisis, including support for the setup of ETU (Ebola Treatment Units).

• Developed and implemented strategic logistics plans under remote and austere conditions.
• Oversaw air and ground transport operations, procurement, inventory, and inter-government coordination.
• Managed warehouse bin audits: counted stock, verified part numbers, ensured accuracy of stock levels in the system.
• Directed stock counting teams, ensured bin labelling for verification, and maintained location accuracy in ERP systems.

Cargo Warehouse Team Leader & Fuel Handling Specialist - South African Airways Cargo

(2013-03 - 2015-01)

• Supervised cargo handling operations including flight preparation, cargo manifests, and ramp activities.
• Organized and led teams to offload, transfer, and locate various cargo types (e.g. perishables, valuables, general freight).
• Monitored cargo check-in, storage conditions (e.g. fridge temperature for perishables), and ensured proper location of goods in the warehouse.
• Oversaw loading of outgoing cargo into ULDs and transport to ramp for flight dispatch.
• Delivered cargo to clients at the SAA counter and maintained high levels of housekeeping and safety.
• Performed store checks and compliance inspections to meet regulatory standards.
• Acted as warehouse supervisor (Jan–Dec 2005), handling team supervision and daily planning.
• Processed and captured air waybills in the SAA Cargo system while managing documentation in the admin department.
• Performed pre-, in-, and post-flight inspections of aircraft refuelling systems.
• Operated in-flight refuelling controls, ensuring safe fuel transfer to receiver aircraft.
• Monitored weight and balance, computed take-off/landing data, and ensured compliance with hazardous cargo regulations.
• Directed cargo loading/unloading and prepared aircraft load plans.
• Trained passengers in emergency procedures and ensured all safety equipment was onboard and operational.

Grade 12 - Mzimba High School (1994)