Shift Supervisor - Johnson Workware Distribution Centre
(2021-07)
Reporting to warehouse leader. Oversee end-to-end warehouse operations and lead daily activities across multiple departments.
- Oversee end-to-end warehouse operations: receiving, replenishment, induction, picking, quality control/assurance, dispatch/invoicing, returns, and stock counts.
- Lead daily activities across multiple departments, ensuring smooth workflows and adherence to KPIs.
- Supervise staff clock-ins, task execution, performance, and discipline in line with company policies.
- Manage customization processes including embroidery, printing, and sewing, ensuring on-time, quality outputs.
- Control stock integrity through regular cycle counts, stock takes, bin corrections, and variance investigations.
- Ensure full compliance with health & safety protocols; manage incident reporting, inspections, audits, and training.
- Liaise with security and armed response for inventory discrepancies and site safety concerns.
- Monitor and address warehouse maintenance issues; coordinate with suppliers for repairs and equipment.
- Produce and analyse operational reports (e.g., Power BI, WMS, replenishment, putaway, cartons inducted).
- Communicate cross-functionally to resolve queries, improve service levels, and drive warehouse efficiencies.
- Train and coach team members, identify skill gaps, and implement continuous improvement initiatives.
- Maintain high levels of housekeeping, equipment care, and WMS data accuracy.
- Use and support systems such as Syspro, WMS (barcoding), Excel, Outlook, Power BI, and BarTender.
- Coordinate and authorize staff overtime.
- Investigate and resolve customer complaints and claims promptly, ensuring service issues are addressed and corrective action is implemented.
- Conduct regular performance appraisals and one-on-one sessions to review staff performance, provide feedback, and plan development.
- Represent the team in SHE (Safety, Health, and Environment) meetings, driving compliance and continuous safety improvements.
Warehouse Receiving, Dispatch & Picking Supervisor - Segen Solar
(2020-08 - 2021-06)
- Supervised daily warehouse operations including receiving, picking, dispatch, and inventory control across multiple service centres.
- Managed inventory planning, ensuring optimal stock levels and efficient stock transfers to meet internal demand.
- Developed and implemented production and stock movement plans aligned with yard capacity, equipment availability, and lead times.
- Coordinated logistics flows by optimizing delivery routes, increasing direct deliveries, and reducing unnecessary relocations.
- Led logistics planners to align production and supply chain plans with customer requirements, minimizing costs while maintaining service levels.
- Supported the annual planning process by coordinating sourcing strategies, equipment flows, and demand forecasting.
- Identified and implemented continuous improvements in logistics processes to increase efficiency and reduce operational costs.
Warehouse Receiving, Dispatch & Fleet Supervisor - UniPlate Group
(2017-09 - 2018-07)
- Supervised receiving, dispatch, and fleet operations to ensure efficient movement and delivery of goods.
- Maintained optimal inventory levels across service centres, coordinating stock transfers and communicating plans to internal stakeholders.
- Developed stock movement and delivery plans, factoring in transport constraints, yard space, equipment availability, and product demand.
- Oversaw logistics flows, route planning, and customer collections to minimize transport costs and improve turnaround times.
- Collaborated with logistics planners to align production plans and inventory control with business needs and customer expectations.
Warehouse Supervisor - DSV Distribution Solutions
(2016-04 - 2017-02)
- Planned, organized, and supervised daily warehouse operations including receiving, storage, picking, packing, and dispatch.
- Trained, assigned tasks, and evaluated warehouse staff performance to ensure operational efficiency and accuracy.
- Managed stock levels and ensured accurate documentation for all inventory movements and deliveries.
- Scheduled and monitored deliveries and collections; prepared and verified packing slips and shipment documentation.
- Operated and maintained warehouse equipment and vehicles, ensuring compliance with safety and operational standards.
- Maintained warehouse cleanliness, safety, and adherence to health regulations.
- Utilized automated warehouse systems for data entry, inventory tracking, and reporting.
- Assisted in inventory planning, procurement processes, and budgeting requirements.
Cargo & Warehouse Supervisor - PAE (Contracted to United Nations) - Kinshasa & Goma International Airports, DRC
(2013-02 - 2014-08)
Supervised cargo and warehouse operations in a high-security airport environment under UN contract.
- Processed cargo documentation including baggage labels, waybills, load sheets, and flight schedules.
- Ensured accurate cargo weight distribution using load plans and diagrams for both commercial and small aircraft.
- Handled dangerous goods and live animal shipments in line with WHMIS and IATA regulations.
- Performed regular store checks, maintained inventory, and processed cargo irregularity reports.
- Managed customer queries issued invoices in SAP, and reconciled airfreight charges and payments.
- Coordinated customs releases, charged handling fees, and ensured compliant cargo release procedures.
- Executed general admin duties including banking, printing statements, and journal/balance sheet documentation.
Logistics Supervisor - PAE (Supporting USAID Humanitarian Assistance Program) - Liberia
(2014-12 - 2015-07)
Led logistics operations during the Ebola crisis, including support for the setup of ETU (Ebola Treatment Units).
- Developed and implemented strategic logistics plans under remote and austere conditions.
- Oversaw air and ground transport operations, procurement, inventory, and inter-government coordination.
- Managed warehouse bin audits: counted stock, verified part numbers, ensured accuracy of stock levels in the system.
- Directed stock counting teams, ensured bin labelling for verification, and maintained location accuracy in ERP systems.
Cargo Warehouse Team Leader & Fuel Handling Specialist - South African Airways Cargo
(2013-03 - 2015-01)
- Supervised cargo handling operations including flight preparation, cargo manifests, and ramp activities.
- Organized and led teams to offload, transfer, and locate various cargo types (e.g. perishables, valuables, general freight).
- Monitored cargo check-in, storage conditions (e.g. fridge temperature for perishables), and ensured proper location of goods in the warehouse.
- Oversaw loading of outgoing cargo into ULDs and transport to ramp for flight dispatch.
- Delivered cargo to clients at the SAA counter and maintained high levels of housekeeping and safety.
- Performed store checks and compliance inspections to meet regulatory standards.
- Acted as warehouse supervisor (Jan–Dec 2005), handling team supervision and daily planning.
- Processed and captured air waybills in the SAA Cargo system while managing documentation in the admin department.
- Performed pre-, in-, and post-flight inspections of aircraft refuelling systems.
- Operated in-flight refuelling controls, ensuring safe fuel transfer to receiver aircraft.
- Monitored weight and balance, computed take-off/landing data, and ensured compliance with hazardous cargo regulations.
- Directed cargo loading/unloading and prepared aircraft load plans.
- Trained passengers in emergency procedures and ensured all safety equipment was onboard and operational.
