Ruth Kamwaza

Mastering coffee preparation techniques, consistently delivering high-quality beverages. Maintaining a clean and organized workplace adhering to health and safety standards. Contributing menu development and beverage innovation. Achieving expertise in coffee roasting and brewing methods. Developing leadership and team management skills. Expanding knowledge of of coffee origins, roasting, and brewing methods.

Front of House Barista at Urban Oasis Hotel and Apartments (2023-01 – Present)

• Preparing and serving high-quality beverages, including espresso, coffee, tea, and specialty drinks.
• Providing exceptional customer service, responding to inquiries and resolving issues.
• Managing cash and credit transactions, handling customer payments.
• Greeting customers and take orders, answering menu items and ingredients
• Offering recommendations and upsell/cross-sell handling customer complaints resolving issues.
• Preparing espresso, coffee, tea, and specialty drinks, steaming and milk frothing maintaing beverage quality standards.
• Inventory Management monitoring and reporting shortages
• Receiving and storing shipments adhering to equipment cleanship and maintenance.

Assistant Waiter at Coco Safar (2022-01 – 2022-12)

• Assisting waiters with serving food and beverages providing customer services maintaining a clean organized dining area
• Delivering food and beverages to tables.
• Clearing tables and resetting utensils.
• Greeting customers and responding to inquiries and complaints taking orders relaying to waiters
• Setting tables with linens, utensils and glassware ensuring tables are clean and tidy.
• Helping with billing and payment processes.
• Restocking supplies and condiments.
• Assisting with events and banquets participating in training and development programs.
• Maintaining knowledge of menu and promotions.

Barista Trainee at Espresso Cafe (2019-05 – 2020-02)

• Beverage Preparations operating espresso machines and grinders.
• Cleaning equipment and workspaces maintaining, organizing and sanitation standards.
• Managing cash and credit transactions handling customer payments.
• Assisting colleagues during busy periods collaborating and participating in team meetings and trainings.
• Participating in visual merchandising, events and promotions.
• Opening and Closing store Procedures including equipment setup.
• Managing keys, alarms and security.
• Customer satisfaction and beverage quality ratings.
• Sales growth cleaniless and organization

High School Diploma