Ryan Mkhize

Web Hosting, Domain Registration, Server Hosting

Customer Service - NivaCity

(2023-06)

Web Hosting, Domain Registration, Server Hosting

• Manage client enquiries by phone, email, online and in person.
• Maintain client records and documenting processes of new and old clients.
• Took responsibility for the accurate processing and reconciliation of all documents for payments within the company.
• Calling clients to follow up on overdue/outstanding payments.
• Manage and Process client information and payments
• Directing client complaints or complex queries to relevant departments on time.
• Assisting clients with information regarding to the company products and services, i.e.) providing clients with technical assistance on products and services.
• Developing and documenting knowledge into helpful content, like writing knowledge base articles so that the customers or clients can have better understanding.
• Assisting clients with registrations and signups through the Nivacity website.
• Troubleshooting all Niva City services, including Web Hosting, Server Hosting, VPS servers and Email.
• Sales of website designs, web domains and web hosting.
• Collecting and analysing customer feedback.
• Resolving issues and troubleshooting technical problems.
• Placed an average of 200+ orders from clients and customers.
• Resolved an average of 25 enquiries per day.
• Trained 12 new customer representatives.
• Retrieved outstanding payments from 80+ clients.
• Sold and Processed 80+ sales.
• Showed professional etiquette and manners, improving positive feedback and company ratings.
• Retained big corporate clients by providing them with incentives and discounts.

12 - Wendywood High School (2015 - 2019)