Saheera Basha

Detail-oriented and dedicated administrative professional with a strong background in office administration and customer service. Bilingual in English and Afrikaans. I am eager to leverage my skills and knowledge where I can contribute to teamwork and organizational efficiency while furthering my career.

Customer service representative - CCI (UK Campaign)

(2023-01 - 2025-01)

• Resolved customer issues efficiently while maintaining a positive and empathetic attitude.
• Responded to customer enquiries via phone, email and chats in a professional manner.
• Handled high-volume call environments while maintaining composure and professionalism.

Back office administrator - Startek

(2020-01 - 2023-01)

• Process customer orders efficiently and coordinate appointments for fiber installation.
• Maintain effective communication with customers through phone calls and SMS to provide regular updates on order status.
• Demonstrated strong organizational skills by managing multiple tasks in a fast-paced environment while ensuring high levels of customer satisfaction.

Office Administrator and data capturer - Lakehaven Secondary School

(2019-01 - 2019-12)

• Accurately managed administrative tasks, including photocopying, filing, and email correspondence.
• Effectively communicated with staff, students, parents, and departmental officials via phone and in-person, fostering a collaborative environment.
• Captured and maintained learner data, ensuring the integrity and accuracy of attendance records and academic performance metrics.

Higher certificate - Business Administration (2024-01 - 2024-12)