Regional Operations Manager - Shoprite Group
(2025-02)
Seeking a more suitable opportunity for career advancement and professional growth.
- Manage and oversee day-to-day operations across multiple stores within the region.
- Compile weekly and monthly operational and sales performance reports.
- Drive profitability, productivity, customer satisfaction, and operational efficiency.
- Conduct operational assessments to identify cost-saving opportunities and process improvements.
- Monitor shrinkage, wastage, stock losses, and implement corrective action plans.
- Ensure compliance with company policies, operational standards, and legislative requirements.
- Lead recruitment, training, development, and performance management of store management teams.
- Manage budgets, regional expenses, KPIs, and operational reporting.
- Oversee merchandising standards, promotional execution, and category performance.
- Participate in planning and execution of new store opening projects.
- Conduct monthly and quarterly stocktakes and monitor high-risk stock lines.
National Sales Manager - Safal Steel Group (Supa-Roof PTY LTD)
(2022-08 - 2025-02)
Promoted from Regional Operations & Sales Manager to National Sales Manager. Retrenched due to company downsizing.
- Developed and implemented retail and operational growth strategies.
- Collaborated with supply chain, category management, finance, marketing, and training departments.
- Managed production forecasting, stock holding analysis, and order approvals.
- Conducted financial and P&L analysis to identify growth opportunities and operational improvements.
- Set and managed national budgets aligned to business objectives.
- Managed stock movement reporting, supplier payments, and operational expenditure.
- Led merchandising execution, pricing compliance, and operational standards.
- Conducted market research and competitor analysis to improve market positioning.
- Managed staff development, disciplinary procedures, labour relations, and performance management.
- Presented operational and financial reports to Board of Directors.
Area Sales Manager - National Brands Limited (AVI)
(2021-08 - 2022-01)
Family Responsibility - Had to be a full-time care giver to my mother who was on her last stage of cancer and unfortunately, she couldn't survive and she was laid to rest.
- Monitor store ordering process, stock levels, and returns and take corrective action if required.
- Monitor pricing and ensure mandate adherence.
- Negotiate promotional activity.
- POP implementation and negotiate ad-hoc display and space.
- Check-in stock, expiry dates and ensure shelf health standards are maintained.
- Address pricing and delivery issues.
- Monitor forward share in relation to market share as well as the rate of sales.
- Maintain customer and company records.
- Complete price surveys timeously.
- Update records of all company equipment and assets.
- Communicate issues and provide solutions where possible.
- Ensure adherence to store policies and procedures.
- Monitor and manage Merchandiser / Field Marketer and Sales Representative's work schedules and ensure registers are updated.
- Confirm call cycles are followed and communicate changes to customers when needed.
- Manage and plan leave for subordinates.
- Prepare monthly payroll for HR Conduct floor walks with Field marketers, Merchandisers, and Sales representatives.
- Brief staff of all cycle priorities and ensure a clear understanding of objectives.
- Develop staff by identifying training needs and providing coaching if required.
- Keep Regional Operations Manager up to date on conduct issues.
- Staff Management in line with company policy and procedures.
- Conduct appraisals.
- Set targets for subordinates by store by category in line with BU objectives and strategy.
- Conduct store visits throughout my Area.
- Negotiate spacing in stores for promotion and POS installation.
- Accountable for region expenses.
Fresh Departments Specialist and General Manager - Cambridge Foods
(2017-04 - 2021-07)
Career growth opportunity.
- Managing of service department managers.
- Identify opportunities in the market and use strategic approach to grow sales and profitability of the region fresh departments.
- Developing training service departments on recipes for Hot Deli Departments, Bakeries, Butchers and innovate new range in Fruit and Veg departments.
- Do product costings in all ingredients in Hot Food Department and Butchery production.
- Analysing business profitability and financials (i.e. PnL, Marketing trend, growth in sales and profit margin, operational budget) and applying necessary actions where applicable.
- Handle customer queries and resolve in short space of time.
- Monitor Departments and store daily stock takes.
- Ensuring smooth running of all departments including stock availability.
- Negotiate with suppliers for better deals.
- Do daily store visits (6 stores in my region).
- Promotion Planning and Execution.
- Maintaining stock holding as per the organisation requirement and standards in all stores.
- Performing HR/IR duties i.e. Hiring, training, discipline, maintaining good and conducive working environment and relationship.
- Daily, weekly and monthly reporting of all store performances and ensure all KPA's and KRA's are evaluated constantly and are inline with company expectations.
- Making sure that we are compliance with Food Safety and Operational Health and Safety regulations and policies in all stores.
- Making sure that correct merchandising and stock rotations are done properly to control and minimize wastage and Shrinkage in all stores.
- Have monthly food safety audit and ensure corrective majors are done in given time.
- Controlling store expenses accountable for signing them all.
- Monitoring daily sales and push beyond given target.
- Managing and monitoring service departments i.e Butchery, Hot food and Fruit and Veg, perishable department as well as the floor/Supermarket stock takes as well as assisting their respective managers in growing GP and sales.
- Team building and team management.
Branch Manager - Choppies Supermarket t/a Jwayelani Retail
(2011-09 - 2017-03)
- Managed staff performance, discipline, and daily operations to ensure smooth store functioning.
- Placed orders on the Back Office System, monitored departments, and conducted daily stock takes.
- Controlled shrinkage, wastage, and damages while ensuring stock availability and correct merchandising.
- Handled customer queries, negotiated with suppliers for better deals, and maintained strong relationships.
- Oversaw daily banking, prepared sales reports, and monitored sales to exceed targets.
- Planned and executed promotions, identified organisational issues, and implemented solutions.
- Ensured hygiene standards in the store, storeroom, receiving, and service departments.
- Directed service departments (Butchery, Hot Food, Fruit & Veg), assisting managers in growing GP and sales.
- Acted as Area Manager in their absence, controlling store expenses.
Butchery Manager and Ass. Manager - Rhino Cash & Carry
(2007-07 - 2011-08)
Butchery Blockman promoted to Butchery Manager - Super Spar Ulundi
(2005-01 - 2007-04)
