Salesh Seechrun

Goal driven highly skilled and dependable professional with hands-on experience and excellent training to perform service, diagnostics and repairs on light motor vehicles. Demonstrates talent for quickly and accurately diagnosing mechanical failures and determining corrective actions. Contributes to repeat and referral business through strong problem-solving skills and commitment to top quality workmanship and excellent customer service.

Expertise in interpreting technical specifications and providing leadership to other mechanics to increase repair accuracy, minimise lost time, and ensure safety compliance. Participates in continuous training and professional development activities to maintain current knowledge of rapidly advancing automotive technologies. Makes real-time decisions and resolves issues in a way that propels growth.

Highly effective verbal and written communicator with energetic contribution and organisational skills. Successfully manages multiple priorities and performs well under pressure with solid commitment and loyalty to the company.

Aftersales Manager - SMG North Coast t/a BMW Richards Bay - Richards Bay

(2021-08)

• Achieve financial and quality targets
• Achieve sustainable results through implementation of effective processes and team empowerment
• Deal with conflicts, create an environment/culture of trust and perform under pressure
• Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Handle customer complaints
• Keep accurate records of discussions or correspondence with customers
• Involve in staff recruitment and appraisals
• Train staff to deliver a high standard of customer service
• Lead a mechanical workshop whilst ensuring that hours in diagnosing and repairing vehicles are met on a monthly basis
• Attend meetings to discuss possible improvements to the workplace
• Ensure that BMW South Africa high standards are met, implemented and followed through accurately
• Ensure that the booking in process is followed through diligently and all required information is captured resulting in a more productive work environment
• Ensure all customers' needs are attended to immediately and thoroughly
• Prepare and complete action plans; implement production productivity, quality and customer service standards, resolve problems, complete audits, identify customer service trends, determine system improvements and implement change
• Physically work on cars when short staffed both mechanical and electrical
• Stand by Technician duties when short staffed or techs on training
• Quality control and test drives daily
• Manage parts manger status and responsibilities daily
• Resolve sales concerns for new and pre-owned vehicles
• Full dealership preparations for DEKRA Franchise audits annually with 100% achievements 5 years consecutively

Certified: Audi Aftersales / Audi Service Manager - Midbay Motors – Audi Centre Richards Bay - Richards Bay

(2014-11 - 2021-07)

• Achieve financial and quality targets
• Achieve sustainable results through implementation of effective processes and team empowerment
• Thorough Audi product knowledge
• Deal with conflicts, create an environment/culture of trust and perform under pressure
• Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Handle customer complaints
• Keep accurate records of discussions or correspondence with customers
• Involve in staff recruitment and appraisals
• Train staff to deliver a high standard of customer service
• Lead a mechanical workshop whilst ensuring that hours in diagnosing and repairing vehicles are met on a monthly basis
• Attend meetings to discuss possible improvements to the workplace
• Ensure that Audi South Africa high standards are met, implemented and followed through accurately
• Ensure that the booking in process is followed through diligently and all required information is captured resulting in a more productive work environment
• Ensure all customers' needs are attended to immediately and thoroughly
• Prepare and complete action plans; implement production productivity, quality and customer service standards, resolve problems, complete audits, identify customer service trends, determine system improvements and implement change
• Physically work on cars when short staffed both mechanical and electrical
• Stand by Technician duties when short staffed or techs on training
• Quality control and test drives daily
• Manage parts manger status and responsibilities daily
• Resolve sales concerns for new and pre-owned vehicles
• Stand in DP and assist DP in any way possible
• Dealer staff loading and terminations of users through VW Group access terminals
• Maintenance work for building, electrical and sourcing of contractors and suppliers
• Full dealership preparations for DEKRA Franchise audits annually with 100% achievements 5 years consecutively

Trainee: Audi Aftersales Manager/Audi Service Manager - Midbay Motors – Audi Centre Richards Bay - Richards Bay

(2011-06 - 2014-10)

Diagnostic Technician - Midbay Motors - VW - Richards Bay

(2011-10 - 2012-05)

Diagnostics and repairs to passenger and commercial vehicles (Transferred to Audi)

Technician - McCarthy Volkswagen Umhlanga - Umhlanga

(2010-08 - 2011-08)

Diagnostics

• Courses Completed: Foundation Level – GT 010, GT003
• Phase 1 – BT 170, AB 171, AB 170
• Phase 2 – DT 170, DT 171, DT 174, DT 175
• Stood in as Service Advisor for 2 x weeks – (Management extremely impressed)

Mechanical Learner NQF - McCarthy Volkswagen Umhlanga - Umhlanga

(2005-12 - 2010-08)

• 1 December 2005/6 – August 2008: Reconditioning used vehicles
• 6 August 2008 – 11 August 2010: Transferred to Workshop
• Selected for Diagnostic Career Path through Volkswagen South Africa
• Completed Foundation Level Diagnostics Course with 100%

Manufacturing of Transformers and Electronic Battery Chargers - Hawkins Battery Chargers

(2003-06 - 2005-09)

Dispatch Assistant - Pharmed Pharmaceuticals LTD

(2003-03 - 2003-06)

MBA Essentials - Executive Development - Stellenbosch Business School (2024)

Leadership Skills for New Managers Programme - Professional Development - Regenesys Business School (2021 - 2021)

Certified Audi Aftersales Manager/Audi Service Manager - Automotive Service Management - Audi South Africa

National Certificate in Automotive Repair & Maintenance - Automotive - McCarthy Artisan Academy

National Certificate in Automotive Repair & Maintenance - Automotive - McCarthy Artisan Academy

National Certificate in Automotive Repair & Maintenance - Automotive - McCarthy Artisan Academy

National Certificate in Automotive Repair & Maintenance - Automotive - McCarthy Artisan Academy

Tertiary Education Course Registration - Electrical Engineering - UNISA (2003 - 2004)

Grade 12 Senior Certificate with Exemption - High School Education - Phoenix Technical School (2002 - 2002)