Customer Support Agent
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I have approximately five years of experience working as a customer support agent, and this has allowed me to work in different roles as a customer support agent, like inbound and outbound, via live chat, email, Upsale, and all other social media, i.e., Facebook chat, Instagram chat, etc. I also have experience in ride-hailing, telecommunication, technical aspects (troubleshooting), and upsale.
Answering customer inquiries via inbound and outbound calls, live chat, email, and other social media chats.
Providing information and solutions to various queries and products and services.
Offering suggestions, recommendations, and advice to customers on products and services.
Responding to customer inquiries in a timely and friendly manner providing clear and concise answers and solutions.
Using active listening skills to understand customer needs and concerns
Empathising with customers and offering support and guidance
Collaborating with other teams and experts to resolve complex issues
Continuously learning and improving my knowledge and skills to provide the best possible support.
I have approximately five years of experience working as a customer support agent, and this has allowed me to work in different roles as a customer support agent, like inbound and outbound, via live chat, email, Upsale, and all other social media, i.e., Facebook chat, Instagram chat, etc. I also have experience in ride-hailing, telecommunication, technical aspects (troubleshooting), and upsale.
