Samson Matome Letsoalo

Cybersecurity professional with expertise in IT support, business intelligence, and passion for safeguarding digital environments. Aspiring SOC Analyst with advanced certifications. Leveraging technical acumen, automation skills, and commitment to continuous learning to fortify organizational security.

EXPERIENCE

Junior Consultant (Qlik Support) | IT Support Specialist

RIC Consulting | Mar 2022 - Present

• Resolved critical QlikView, Qlik Sense, and Qlik SaaS issues for enhanced client experience.
• Automated processes, reducing task time by 66% using Python and PowerShell.
• Led Microsoft Office 365 Tenant administration for seamless collaboration.
• Expert in IT support, troubleshooting, and workflow improvements.
• Engineered optimized support processes during CRM migration.

Business Intelligence Consultant (Intern)

RIC Consulting | Mar 2022 - Mar 2023

• Excelled in business intelligence, transforming theory into practical insights.
• Utilized stakeholder engagement for streamlined project management.
• Fostered collaboration through DISC personality profile.
• Recognized with Exceeding Everest Award for consistent role excellence.
• Completed Qlik Sense Essential Training on LinkedIn Learning.

IT Support Specialist

RIC Consulting | Jul 2022 - Present

• Managed end-to-end asset setup for optimal performance.
• Innovated with Python and PowerShell automation, enhancing efficiency.
• Served as Global Administrator for Microsoft Office 365 Tenant.
• Expertly resolved hardware/software issues, boosting productivity.
• Pioneered technical solutions, elevating operational efficiency.

Security Analyst Home LAB 1: Configured Nessus for vulnerability scans, automated remediation.

Security Analyst Home LAB 2: Active Directory administration, Group Policy management, penetration tests.