Dynamic and results-driven Retail Supervisor
Dynamic and results-driven Retail Supervisor with over 10 years of experience leading teams in high-volume retail, food service, and hospitality environments. Proven expertise in front-end operations, inventory management, customer service excellence, and team leadership. Known for driving sales growth, improving store efficiency, and ensuring compliance with health and safety regulations.
Reliable, organized, and adaptable — ready to take on leadership responsibilities and contribute to business success.
Front-End Supervisor - Edendale Mega Super Spar - Pietermaritzburg
(2023-07 - 2024-10)
Supervised and supported front-end operations to ensure seamless service delivery. Resolved customer complaints and processed returns, refunds, and exchanges. Managed and motivated cashiers, ensuring performance standards were met.
Oversaw cash handling procedures, till operations, and daily balancing. Monitored promotions and ensured proper merchandising at front-end. Enforced health and safety compliance for staff and customers.
Completed administrative reports including returns, shift summaries, and cash discrepancies.
Bottle Store Supervisor - Independent Liquors - Pietermaritzburg
(2020-06 - 2022-04)
Supervised daily store activities and delegated tasks to staff. Conducted training and performance reviews to improve efficiency. Managed stock levels, conducted regular stock takes, and placed orders. Ensured compliance with alcohol regulations and age verification. Implemented sales strategies, monitored sales trends, and ensured accurate pricing. Handled cash-ups, reconciliations, and maintained secure cash management procedures. Prepared daily/weekly/monthly reports for senior management.
Front-End Supervisor & Barista - My Spar Meyers Walk
(2015 - 2018)
Led front-end team ensuring excellent customer service. Managed cash handling, sales promotions, and stock merchandising. Assisted with staff scheduling, delegation, and compliance. Operated coffee station and maintained product quality standards.
Dining Manager - Ilawu Hospitality Group
(2015 - 2016)
Supervisor - Zenzeliphupho Restaurant Trading
(2014 - 2015)
Call Centre Agent - Xcelerate Outsourcing (Pty) Ltd
(2011 - 2013)
Waiter - Cubana Maritzburg / John Dory's Umhlanga / Pesto Deli & Trattoria
Census Supervisor - Statistics South Africa
3 months
Grade 12 - KwaPata Secondary School (2004)
