Sandiswa Manona

I am a seasoned Office Administrator with over 6 years of hands-on experience in administrative operations, office coordination, and support services. I hold a Diploma in Tourism Management from Cape Peninsula University of Technology, equipping a strong organizational and communication skills. I am known for reliability, professionalism, and ability to manage multiple administrative functions efficiently in fast-paced environments.

Customer service advisor - Teleperformance

(2024-02-06 - 2025-01-27)

• Responding to customer inquiries via phone, email, or chat in a professional and timely manner.
• Resolving product or service issues by clarifying complaints and offering appropriate solutions.
• Maintaining accurate records of customer interactions and following up to ensure satisfaction
• responsible for closing accounts, calculating interest for credit cards and loans

Customer service advisor - Webhelp TVG

(2023-07-17 - 2024-02-05)

• assisted clients with product inquiries, account issues, and service support through multiple communication channels
• Oversee market research to identify emerging trends, customer needs, and competitor strategies.

Administrator - Veeplaas clinic

(2022-01-10 - 2023-01-20)

• I managed patient records, scheduled appointments, and coordinated daily administrative tasks to ensure smooth clinic operations
• I also supported medical staff with documentation, billing, and frontdesk duties.

Intern Administrator and teacher assistant - Ubuntu Education fund

(2016-01-09 - 2017-01-27)

• Assist teachers facilitate daily schedule of classrooms, planning camp programmes, collect nd file registers from classrooms
• Setting up classrooms, effect home visits
• Data Capturing

Customer Representative - WNS

• I was responsible for issuing the number of companies that the customer should the number not listed on telkom directly line would let the customer offering alternative number if it would work for them

Administration - Busani Supplies and Projects

• I scheduled appointments, and coordinated daily administrative task operations
• Responding to customer inquiries via phone, email, or chat in a professional manner.
• Resolving product or service issues by clarifying complaints and offering solutions.

Diploma - Tourism Management - Cape Peninsula University of Technology