Front Desk Receptionist - Redlands Hotel - Pietermaritzburg
(2020-01 - 2021-12)
- Welcomed guests professionally and provided accurate information.
- Captured guest data on property management systems.
- Managed filing of invoices, guest documentation, and daily reports.
Receptionist - Anew Hotel - Centurion
(2024-01 - 2024-12)
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Assisted in resolving guest complaints promptly, enhancing overall customer satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
- Generated daily reports on occupancy rates and guest feedback to support management decisions.
Front Desk Agent - Royal Elephant Hotel - Centurion
(2024-01 - 2025-12)
- Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Handled reservation inquiries using hotel management systems to optimize bookings.
- Resolved guest complaints swiftly, improving overall experience and retention rates.
- Trained new front desk staff on procedures and customer service standards for consistency.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Assisted Administrations with managing accurate guest information, invoices and billing.
Front Desk Agent/ Admin Assistant - City of Rain - Bronkhorstspruit
(2025-01)
- Provide professional front-desk support, including guest arrivals, departures, and general inquiries.
- Capture, verify, and update guest details accurately on the property management system.
- Process billing, maintain guest files, and manage front-office administrative records.
- Respond promptly to guest needs and requests to ensure excellent customer service.
- Uphold confidentiality standards and comply with all hotel policies and procedures.
- Processed check-ins and check-outs accurately, maintaining efficient front desk operations.
