Sane Ngcobo

I am a driven hospitality management graduate in search for a stable job where I can grow my skills as well as add fresh creative ideas to my career path.

Front Desk Receptionist - Redlands Hotel - Pietermaritzburg

(2020-01 - 2021-12)

• Welcomed guests professionally and provided accurate information.
• Captured guest data on property management systems.
• Managed filing of invoices, guest documentation, and daily reports.

Receptionist - Anew Hotel - Centurion

(2024-01 - 2024-12)

• Managed multi-line phone system, efficiently directing calls to appropriate departments.
• Assisted in resolving guest complaints promptly, enhancing overall customer satisfaction.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arrivals.
• Generated daily reports on occupancy rates and guest feedback to support management decisions.

Front Desk Agent - Royal Elephant Hotel - Centurion

(2024-01 - 2025-12)

• Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
• Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
• Handled reservation inquiries using hotel management systems to optimize bookings.
• Resolved guest complaints swiftly, improving overall experience and retention rates.
• Trained new front desk staff on procedures and customer service standards for consistency.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Facilitated smooth guest experiences by coordinating with multiple departments across the property.
• Assisted Administrations with managing accurate guest information, invoices and billing.

Front Desk Agent/ Admin Assistant - City of Rain - Bronkhorstspruit

(2025-01)

• Provide professional front-desk support, including guest arrivals, departures, and general inquiries.
• Capture, verify, and update guest details accurately on the property management system.
• Process billing, maintain guest files, and manage front-office administrative records.
• Respond promptly to guest needs and requests to ensure excellent customer service.
• Uphold confidentiality standards and comply with all hotel policies and procedures.
• Processed check-ins and check-outs accurately, maintaining efficient front desk operations.

Diploma - Hospitality Management - International Hotel School (2023-12)

Diploma - Culinary Arts - International Hotel School (2019-12)

Matric - Pietermaritzburg Girls High School (2018-12)