Sanele Gumede

Mid-level Site Reliability Engineer with strong experience in designing, deploying, and maintaining highly available infrastructure across Linux, Windows, and virtualized environments. Skilled in monitoring, automation, cloud services, and infrastructure security. Proven ability to improve system reliability, reduce downtime, and support scalable fintech platforms. Passionate about automation, observability, and continuous improvement within DevOps-driven environments.

Site Reliability Engineer - Lesaka (formerly adumo Payments)

(2023-04)

• Design, deploy, and maintain highly available and scalable infrastructure environments.
• Manage VMware virtualized infrastructure supporting production workloads.
• Implement and maintain monitoring systems (PRTG, Prometheus) to ensure proactive incident detection.
• Perform vulnerability management, patching, and system hardening.
• Support Microsoft Azure services and manage Intune environments.
• Maintain backup, disaster recovery, and business continuity processes.
• Troubleshoot infrastructure, network, and application-related incidents.
• Collaborate with development teams to improve reliability and performance.
• Maintain infrastructure documentation and operational procedures.

Service Desk Engineer - Dial a Nerd

(2021-10 - 2022-12)

• Diagnosed and resolved Tier 1 & 2 hardware and software incidents.
• Provided remote and on-site technical support to clients.
• Escalated complex issues while maintaining SLA compliance.

System Support Intern - University of Johannesburg

(2019-04 - 2020-03)

• Supported lecture computer labs and performed maintenance.
• Provided technical support to academic staff and students.

National Diploma - Business Information Technology - University of Johannesburg (2018)