Operational Risk Analyst at African Bank (2024-06 – Present)
- Prepared and analysed monthly Key Risk Indicator (KRI) reports to support operational risk monitoring, trend analysis, and management reporting across assigned business units.
- Conducted operational risk assessments and control assessments in line with risk management frameworks, policies, and governance requirements.
- Monitored remediation plans and tracked corrective actions to closure, escalating overdue actions, control gaps, and high-risk issues to relevant stakeholders.
- Supported the implementation of operational risk policies, governance standards, and risk management practices to strengthen the control environment.
- Prepared Risk MANCO packs, captured meeting minutes, and tracked governance decisions and action items to support effective risk committee oversight.
Risk Analyst at Deloitte (2022-08 – 2024-05)
- Performed risk assessments and control assessments for financial services clients, identifying control weaknesses, process gaps, and key risk exposures.
- Supported governance, regulatory compliance, and risk advisory engagements by assessing control environments and documenting risk-related findings.
- Contributed to improved risk reporting, remediation tracking, and control enhancement initiatives across multiple client engagements.
Risk Officer at Makaula & Associates (2019-02 – 2022-02)
- Maintained risk management and fraud prevention plans to support operational resilience, internal controls, and compliance with business requirements.
- Monitored adherence to internal policies, risk controls, and regulatory requirements, supporting ongoing compliance and risk mitigation.
- Escalated risk issues and communicated control concerns to stakeholders to support timely remediation and informed decision-making.
Family Sabbatical (2017-10 – 2019-01)
Took a planned career break for family responsibilities while maintaining professional development and readiness to return to the workforce.
Operational Risk Analyst at WesBank (2016-06 – 2017-09)
- Managed operational risk across the VW and Toyota Financial Services portfolios, supporting portfolio oversight, risk monitoring, and control effectiveness.
- Identified process breakdowns, control weaknesses, and operational risk events, and supported the implementation of corrective actions.
- Performed risk analysis and loss trend reporting to identify emerging risks, support management insight, and inform risk mitigation activities.
Sales & Service Consultant at First National Bank (2013-08 – 2016-05)
- Delivered banking services, resolved client queries, and supported branch operations in line with service standards, compliance requirements, and customer experience objectives.
- Maintained high service quality and performance standards, contributing to recognition through a provincial sales and service excellence award.
