Sanele Masuku

Results-driven IT Systems Administrator with 7+ years of experience delivering exceptional technical support, managing enterprise infrastructure, and ensuring system reliability. Proven expertise in first- and second-line support, troubleshooting complex technical issues, and maintaining high client satisfaction. Strong background in Windows/Linux environments, network administration, and cybersecurity incident response.

Seeking to leverage technical acumen and customer-focused approach to drive operational excellence at an innovative Fintech organization.

IT Engineer / MSP Support at LAN Logix (2024-01 – 2025-10)

• Delivered first- and second-line technical support to multiple business clients, consistently meeting SLA targets
• Troubleshot complex infrastructure, network, and system issues across diverse environments
• Managed server environments and user systems, ensuring 99%+ uptime for critical business operations
• Responded to cybersecurity incidents, implementing containment strategies and recovery protocols
• Maintained business continuity through proactive monitoring and rapid incident resolution
• Collaborated with onsite technicians and provided remote support for field operations

IT Administrator / Help Desk Manager at Yellowbone Entertainment (2021-01 – 2024-12)

• Served as sole IT specialist supporting 30+ staff members across all departments
• Managed complete IT infrastructure including networks, servers, and security systems
• Implemented backup strategies and system monitoring protocols, ensuring data protection
• Provided internal IT support to non-technical staff with patience and clarity
• Maintained servers, storage systems, and user accounts with meticulous attention to detail
• Delivered step-by-step technical guidance (written and verbal) for diverse user skill levels

IT Technician / Systems Administrator at Bladeworks Post Production (2017-01 – 2021-12)

• Designed and implemented production IT workflows supporting creative teams
• Built and managed high-performance 10GbE network infrastructure
• Administered large-scale RAID storage environments (500TB+)
• Successfully prevented and stopped a ransomware attack, protecting critical company data
• Maintained backup systems and disaster recovery protocols for business continuity
• Supported editing, animation, and grading systems in high-pressure production environments

BSc in Computer Science – University of the Witwatersrand (Wits University) (2015-01 – 2017-12)

Matric Certificate in Mathematics, Physical Science, Computer Applications Technology (2014-01 – 2014-12)