Sanelisiwe Ntlangu

Results-driven and customer-focused professional with a strong foundation in networking, IT support, and sales. Skilled in configuring and troubleshooting networks, including IPv4/IPv6 addressing, VLANs, WLANs, and network security best practices. Experienced in delivering exceptional customer service, achieving sales targets, and maintaining organized and visually appealing retail environments.

Proficient in IT essentials such as hardware installation, system maintenance, and troubleshooting across multiple operating systems. Adept at working collaboratively to ensure customer satisfaction and operational excellence, with a proven ability to suggest and implement strategies for improving performance and efficiency.

Sales Associate - Tourvest Destination Retail

(2016-12 - 2019-02)

• Greeted customers promptly and warmly upon entry.
• Built and maintained trust-filled relationships with customers.
• Directed customers to desired merchandise and provided product information.
• Cross-sold products to complement customer purchases.
• Suggested ways to improve sales, such as planning marketing activities or updating store design.
• Followed and achieved department sales goals (monthly, quarterly, and yearly).
• Ensured the sales floor was clean, organized, and visually appealing.
• Complied with inventory control procedures to maintain stock accuracy.
• Processed purchases efficiently using POS systems.
• Operated cash registers and handled returns.
• Partnered with co-workers to provide exceptional customer service.

Cargo Agent - Swissport Cargo

(2025-03)

• Handling cargo documentation (e.g., airway bills, invoices)
• Coordinating shipments and logistics
• Tracking cargo movement and updating clients
• Ensuring regulatory compliance
• Managing cargo storage and warehousing
• Communicating with clients, airlines, and other stakeholders
• Resolving cargo issues or disputes
• Preparing cargo reports and records
• Coordinating customs clearance

Business Management - College of Cape Town (2015)

Cisco - College of Cape Town (2024)