Sanet Koen

Dynamic and results-driven Medical Sales Representative and Account Manager with a unique combination of healthcare, laboratory, banking, and business development experience. Experienced in promoting healthcare automation technologies, automated pharmacy dispensing systems, pneumatic tube systems, cold chain solutions, and value-based healthcare services to hospitals, pharmacies, laboratories, and healthcare providers. Skilled in building trusted client relationships, identifying growth opportunities, opening new business, and managing key accounts through complex sales cycles.

Combines strong clinical knowledge with commercial expertise to understand customer needs, deliver tailored solutions, and drive sustainable business growth. Recognised for exceptional customer service, strategic account management, product presentations, and developing long-term partnerships that support both business objectives and improved healthcare outcomes.

Medical Sales Representative - DNA Logic (PTY) Ltd

(2026-01)

Promote and sell healthcare automation solutions, including ROWA Automated Pharmacy Systems, Swisslog Pneumatic Tube Systems, and Cold Chain Storage Solutions to hospitals, pharmacies, laboratories, and healthcare providers.

• Develop and maintain relationships with key decision-makers, including pharmacists, hospital management, procurement teams, and laboratory managers.
• Identify new business opportunities through prospecting, cold calling, networking, and client visits.
• Conduct product presentations, demonstrations, and solution-based consultations tailored to customer requirements.
• Prepare quotations, proposals, and business cases for healthcare automation and medical technology solutions.
• Manage a sales pipeline and follow up on opportunities throughout the sales cycle.
• Collaborate with technical and project teams to ensure successful solution implementation and customer satisfaction.
• Analyse customer workflows and recommend innovative solutions to improve efficiency, stock management, and patient service delivery.
• Maintain CRM records, sales forecasts, and activity reports to support business objectives.
• Ensure compliance with healthcare industry standards and company policies.

Part Time – Recruitment - MAGUS CONSULTING SOLUTION

(2025-01 - 2025-10)

• Source candidates through job boards, social media, and networking.
• Review resumes and applications to identify qualified candidates.
• Conduct initial phone screenings to evaluate candidate fit.
• Coordinate interviews with hiring managers and candidates.
• Maintain and update applicant tracking systems (ATS).
• Communicate with candidates throughout the hiring process.
• Assist in drafting job descriptions and posting open positions.
• Support employer branding initiatives and recruitment marketing.
• Help organize and participate in recruitment events, if needed.

Sales Support Consultant (SME Banking) - ABSA BANK LIMITED

(2023-03 - 2025-12)

• Supporting the bankers to achieve their pay-outs and client visitations as contracted with the Bankers & REs
• Identify Cross Sell Opportunities (Concluded / Successful deals) – To be loaded on Customer One.
• Capture request to re-instate facilities, loading of securities, debit orders maintenance etc.
• Follow up on activation of new accounts opened to ensure opening deposits are affected.
• Conduct portfolios clean up on inactive potoroids
• Track and monitor the achievement of financial performance across portfolios by utilizing the Sales Funnel and VAPM tools.
• Obtain and submit outstanding FICA documents(Stock Remediation and Refresh)
• Prepare the pack for Political Exposed Persons (PEP) or HRR unless otherwise determined by the Bank
• Administrative function including Customer Queries, Support Centre requested by clients and bankers
• Manage incoming telephone calls of REs and EBs whilst they are in consultation with clients and set up appointments- Support Centre to be used.
• Manage change of signing authority, and assist with a letter confirming account numbers / signatories
• Manage requests to change frequency and delivery type of statements; and send the requests for Archived statement to Virtual Channels
• Make use of middle- and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
• Act as the second point of entry in the absence of the Bankers and Relationship Executives.
• ManageQueries and ensure resolution, Log compliments and complaints on Customer 1
• Dealing with inbound calls for enquiries received via telephone/fax/email
• Assist with Internet Banking Registrations
• Ordering cards for new and existing portfolios, card replacement and chip maintenance
• Manage semi dormant and dormant accounts and accounts closures
• Draw and print the customer experience and Real time Customer survey results monthly for the team and sales manager from IPSOS system.
• Assistwith the arrangement of any customer forums, quarterly customer events by confirming client attendance,setting up venues, and preparing handoutsfor events

Account Manager - PRESTIGE PHOTOGRAPHIC GROUP

(2020-01 - 2023-02)

• Customer service sales consultant for the school photographic, doing one-on-one presentations with new and existing clients.
• Finding potential clients through cold calling, lead, and networking to drive sales.
• Plan daily, quarterly and monthly routes.
• Serve as the lead point of contact for all account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed

Team Manager / Sales / Recruitment Consultant - STOCK MARKET PERFORMANCE

(2019-09 - 2019-12)

• Managed team and project budget.
• Planning and setting goals for the team.
• Conducted performance evaluations of employees.
• Supporting employees with training and development activities.
• Serve customers by selling products and meeting customer needs.
• Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Negotiated contracts.
• Headhunting.
• Interviewing and assessing prospective applicants.
• Screening candidates and drawing up shortlists.
• Organizing interviews and selection events.

Independent Financial Planner - MOMENTUM

(2018-04 - 2019-08)

• Provided financial planning and investment advisory services.
• Research and present investmentstrategies.
• Developed and executed retirement planning.
• Implemented risk management and tax planning strategies.
• Coordinated estate planning.
• Managed client relationships.

Serology – Medical Technician in Chemistry - LANCET LABORATORY

(2017-09 - 2018-03)

• Performed laboratory experiments in compliance with established procedures.
• Human Immunodeficiency Virus (HIV); Aspergillums; Rapid Plasma Reagan (RPR); Continue, Bence Jones Protein, All Electrophoresis, and all chemistry tests.
• Identify and troubleshoot equipment issues.
• Maintain laboratory equipment and tools in clean, safe and good conditions.
• Follow preventive maintenance procedures and notify maintenance personnel on any equipment repairs and malfunctions.
• Generate routine reports on laboratory experiments.
• Conduct laboratory tests according to equipmentspecifications and Standard Operating Procedures (SOPs).
• Order and stock laboratory supplies and instruments.
• Develop new laboratory procedures or enhancements to improve test quality and productivity

Chemistry – Medical Technician in Biochemistry - VERMAAK & VENNOTE LABORATORY

(2014-01 - 2017-08)

• Perform various biochemical tests on various fluid samples, such as blood, mucus and urine, to look for abnormal or missing components as well as levels of particular elements.
• Analyze and compile data obtained.
• Set up and maintain laboratory testing equipment.
• Administration work and telephonic queries.
• Monitoring chemical processes and testing products as part of quality assurance.

Esoteric – Medical Technician in Chemistry - AMPATH LABORATORY

(2011-04 - 2013-12)

TB – Medical Technician in Microbiology - AMPATH LABORATORY

(2008-05 - 2011-03)

Branch Admin Officer - AMPATH LABORATORY: Eugene Marais

(2007-02 - 2008-04)

Certificate - Your Guide to the Pharmaceutical industry - Udemy (2024 - 2024)

Certificate - Pharmaceutical Market Access - Udemy (2024 - 2024)

National Diploma in SME Banking - SME Banking - Novia Business school (2024 - 2024)

National Certificate in Wealth Management - Wealth Management - RSC the knowledge network (2020 - 2020)

Certified Medical Technician - Haematology - Vermaak & Vennote (2015 - 2015)

Certified Medical Technician - Chemistry - Ampath (2012 - 2012)

Certified Medical Technician - Microbiology - Ampath (2010 - 2010)

Diploma in Medical Practice Assisting - Medical Practice Assisting - Oxbridge Academy (2008 - 2008)

National Senior Certificate - Gerrit Maritz High School (2006 - 2006)