Sanjay Patel

My name is Sanjay Patel and have been in the hospitality industry for well over 25 years. I have a Bachelors degree in Hospitality Management. i was raised overseas living in Brazil and the US before settling in my home country of South Africa. I have a passion for being around people, getting to know them and developing a long lasting relationship. ive had many opportunities for back of office opportunities but always found myself back in operation where by i can interact with guests which i love to do. in my years of hospitality i have spent the bulk of my time in Guest Relations and Concierge.

Hilton Sandton 

Assistant Concierge, Nov 1 2015 to 2022

assisting guests with their logistics (providing accurate real time information, timing, and sharing this information with our drivers and team members alike)

• driving the shuttle bus periodically, maintaining its cleanliness inside and out. 
• proving guests with the information that they require (safety, shopping, local areas, 

• assisting guests with tours, restaurant reservations, shipping, etc... 
• Problem-solving for a winnable outcome for guests. 
• Duty manager role 1-2 twice a month. 
• Multi-tasking by monitoring of emails for various departments for any misunderstandings, corrections or anything at all that was missed.
• providing support to team and various departments by giving advice, encouraging team work, and taking personal interest into team members.

Journey Ambassador, Feb 2010 to October 31, 2015

 Anticipated and meet guest expectations by “reading” and continuously communicating with guests

• Built customer relationship by contact and used this as an example for fellow 

• Continuously adapting to provide highest standard to customer care 
• Trained and developed staff based on individual experience and personality by having short discussions on positive customer relationships by setting examples on the “floor” as well as in guest rooms 
• Adapted to what and how guests communicated and adapted to it.

Duty Manager, Sep 07- Oct 08

Building brand identity within the staff

• Communicating brand awareness to guests 
• Building customer loyalty
• Practicing suggestive selling by sharing product knowledge 
• Dealt with guest complaints and enquiries 
• Role model superior selling and customer service skills 
• Responsible for over 100 staff members 

• Varsity College, South Africa (2006-2008)
• Advanced Diploma in International Hotel Management
• International College of Hotel Management, Australia (2009-2010)
• Bachelor’s in International Hotel Management