Sciarok Cattina
Business Analyst with five years of hands-on experience on the Avaloq core banking platform
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About
Business Analyst with five years of hands-on experience on the Avaloq core banking platform, gained directly at Avaloq. I coordinate between business and technical teams to support the evolution of Avaloq-based solutions and translate business needs into clear, actionable specifications. I investigate issues with structured methodology, and ensure alignment between stakeholders throughout the lifecycle of product changes.
My background includes functional analysis, process documentation, cross-team coordination, and supporting testing and deployment activities in regulated environments. I bring an analytical mindset, strong communication skills, and a calm, organised approach.
Experience
Business Analyst at Avaloq Ltd (2021-03 – 2026-03)
- Analysed complex functional issues across Avaloq's core banking platform, identifying root causes and translating clients' requests into clear, structured problem statements for technical and business teams.
- Managed incidents and service requests end-to-end, tracking cases in Jira and ensuring clarity, prioritisation and adherence to deadlines in a regulated environment.
- Collaborated closely with the developing team to ensure functional consistency, clarify requirements, and support the implementation of changes.
- Documented workflows, functional behaviours, operational notes to support alignment across teams and improve understanding of system processes.
- Supported testing activities by validating fixes, checking behavioural changes and ensuring readiness for deployment.
- Coordinated with stakeholders to explain system behaviour, expected workflows and the impact of changes, ensuring clear communication between business and technical teams.
- Identified recurring issues and contributed to discussions on process improvements, helping refine product behaviour and reduce repeat incidents.
Quality Assurance Specialist at ASOS (2017-12 – 2021-03)
- Investigated operational issues by analysing communication patterns and workflow inconsistencies, contributing to more reliable processes across teams.
- Produced clear documentation and guidelines that strengthened operational consistency and supported decision-making.
- Collaborated with stakeholders to refine workflows and support continuous improvement initiatives.
Franchise Partner Service Agent at JuicePLUS+ (2016-11 – 2017-09)
- Delivered multilingual customer support (Italian | English), resolving issues with empathy and documenting solutions to improve operational clarity.
- Logged and categorised cases, contributing to more structured processes and efficient handling.
Education
Politics & International Relations – Università degli Studi di Firenze (2011 – 2013)
Scientific Studies – Galileo Galilei School, Addis Ababa (2006 – 2007)
International Baccalaureate – Sandford International School, Addis Ababa (2004 – 2006)
