Rocomamas – Harrington Street Cape Town South Africa
Period: March 2021 - Present
Position: Operations Manager
Position entails the following tasks and responsibilities relating to the day to day running of the store:
- Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store.
- Team Performance - Management of the efficiency and teamwork of the store staff and management
- HR function -handling of team conflict as well as disciplinary procedures if needed.
- Hiring and onboarding of New Employees
- Inventory Management – management of the stock held and accounted for in store.
- Budget Management – management of the food costings and budget control for the store.
- Customer Satisfaction – management of customer satisfaction and handling of complaints.
- Marketing - Local in store marketing strategies and ideas.
- Logistics - Management of the delivery and receipt of raw product for preparation as well as management of third party delivery services.
Rocomamas – Kenilworth Cape Town South Africa
Period: July 2020 – February 2021
Position: Second in Charge
Position entails the following tasks and responsibilities relating to the day to day running of the store:
- Team Performance - Management of the efficient and teamwork of the store staff and management
- HR function -handling of team conflict as well as disciplinary procedures if needed.
- Inventory Management – management of the stock held and accounted for in store.
- Budget Management – assistance with the management of the food costings and budget control for the store.
- Customer Satisfaction – management of customer satisfaction and handling of complaints.
** Unemployment due to covid
Established a small gardening service whist hospitality was unable to trade.
Rocomamas – Rondebosch Cape Town South Africa
Period: December 2018 – January 2020
Position: Second in charge
Position entails the following tasks and responsibilities relating to the day to day running of the store:
- Responsible for the streamline of operations and running of the store.
- Team Performance - Management of the efficient and teamwork of the store staff and management
- HR function -handling of team conflict as well as disciplinary procedures if needed.
- Inventory Management – management of the stock held and accounted for in store.
- Budget Management – management of the food costings and budget control for the store.
- Customer Satisfaction – management of customer satisfaction and handling of complaints.
Mugg and Bean – Constantia Cape Town South Africa
Period: September 2017 – December 2018
Position: Operations Manager
Position entails the following tasks and responsibilities relating to the day to day running of the store:
- Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store.
- Team Performance - Management of the efficient and teamwork of the store staff and management
- HR function -handling of team conflict as well as disciplinary procedures if needed.
- Hiring and onboarding of New Employees
- Inventory Management – management of the stock held and accounted for in store.
- Budget Management – management of the food costings and budget control for the store.
- Customer Satisfaction – management of customer satisfaction and handling of complaints.
- Marketing - Local in store marketing strategies and ideas.
African Spirit – Golden River and Silver Mountain Spur Cape Town South Africa
Period: October 2007 – August 2017
Positions: Second in Charge/ Operations Manager
Position entails the following tasks and responsibilities relating to the day to day running of the store:
- Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store.
- Team Performance - Management of the efficient and teamwork of the store staff and management
- HR function -handling of team conflict as well as disciplinary procedures if needed.
- Hiring and onboarding of New Employees
- Inventory Management – management of the stock held and accounted for in store.
- Budget Management – management of the food costings and budget control for the store.
- Customer Satisfaction – management of customer satisfaction and handling of complaints.
- Marketing - Local in store marketing strategies and ideas.
