Sean Steyn

I have over 20 years of experience as an operations manager of one and multiple stores in the hospitality sector. I am looking to advance my abilities and knowledge and branch into other industries, where I can use my transferable skills, whilst challenging my abilities and growing as a person. A self-motivated, natural leader, who gets great satisfaction from seeing staff grow and develop under the correct management styles.

I have invaluable experience in the hospitality and retail industry, and I am competent and able to manage all areas of Operations management.

Rocomamas – Harrington Street Cape Town South Africa

Period: March 2021 - Present

Position: Operations Manager

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store.
• Team Performance - Management of the efficiency and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Hiring and onboarding of New Employees
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.
• Marketing - Local in store marketing strategies and ideas.
• Logistics - Management of the delivery and receipt of raw product for preparation as well as management of third party delivery services.

Period: July 2020 – February 2021

Position: Second in Charge

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Team Performance - Management of the efficient and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – assistance with the management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.

Established a small gardening service whist hospitality was unable to trade.

Rocomamas – Rondebosch Cape Town South Africa

Period: December 2018 – January 2020

Position: Second in charge

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Responsible for the streamline of operations and running of the store. 
• Team Performance - Management of the efficient and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.

Period: September 2017 – December 2018

Position: Operations Manager

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store. 
• Team Performance - Management of the efficient and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Hiring and onboarding of New Employees
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.
• Marketing - Local in store marketing strategies and ideas.

Period: October 2007 – August 2017

Positions: Second in Charge/ Operations Manager

Position entails the following tasks and responsibilities relating to the day to day running of the store:

• Operations Management – contact and go between the Front of House, Back of House and store Owners. Responsible for the streamline of operations and running of the store. 
• Team Performance - Management of the efficient and teamwork of the store staff and management
• HR function -handling of team conflict as well as disciplinary procedures if needed.
• Hiring and onboarding of New Employees
• Inventory Management – management of the stock held and accounted for in store.
• Budget Management – management of the food costings and budget control for the store.
• Customer Satisfaction – management of customer satisfaction and handling of complaints.
• Marketing - Local in store marketing strategies and ideas.

Certificate in International Hotel Management from Varsity College