Sebeh Nodola

Customer service and administration professional with over 10 years' experience handling customer interactions, complaints, queries, data capturing, claims administration and service-related processes. Experienced in managing high-volume customer environments, resolving escalations, processing accurate information on computer systems, and delivering professional service aligned with customer care standards. Strong attention to detail, problem-solving ability and proven ability to work under pressure while maintaining quality service delivery.

Medical Claims Administrator at Healthbridge (2025-01 – Present)

• Capture and verify patient demographics and medical claims accurately
• Submit claims ensuring compliance and accuracy
• Resolve and resubmit rejected claims promptly
• Reconcile remittances and monitor payments
• Follow up on outstanding claims and short payments
• Maintain communication with clients and providers

Warehouse Administrator (Volunteer) at Flawless Enterprise (2022-01 – Present)

• Manage stock control and inventory records
• Process invoices using QuickBooks
• Coordinate logistics and deliveries
• Handle customer and supplier interactions

Senior Customer Service Specialist at Discovery Health (2018-01 – 2025-12)

• Resolve customer queries across multiple channels
• Assist with claims and billing issues
• Maintain records and reports
• Handle escalations professionally and ensure customer satisfaction
• Logging all queries and routing all enquiries to relevant departments
• Keeping customers up to date with their queries

Real-Time Administrator at WNS Global Services (2015-01 – 2018-12)

• Monitor workforce adherence and attendance
• Produce performance reports
• Adjust schedules to meet demand

Real-Time Administrator at Aegis BPO outsourcing (2013-01 – 2015-12)

• Manage scheduling and adherence
• Generate reports and update records

Customer Service Agent at Aegis BPO Outsourcing (2012-01 – 2013-12)

• Assist customers with their prepaid and billing queries
• Provide customers with general and promotional information
• Capturing and updating customers details
• Assisting with on the floor training and escalation

Receptionist at Dr Mndebela's Rooms (2010-01 – 2012-12)

• Manage patient records and assist with administration

Administrator / Receptionist at eBandla Hotel (2008-01 – 2010-12)

• Handle front desk operations and reservations (HOST)
• Prepare invoices and coordinate events

Engineering skills program N2 in Electrician – The Excellence College of ECT

Bachelor of Business Administration in Logistics & Supply Chain Management – Rosebank College

Higher Certificate in Logistics & Supply Chain Management – Rosebank College (2021-12)

Higher Certificate in International Freight Management – UNISA

National Senior Certificate – Lyttleton Manor High School (2006-12)