Segale Mosheshe

I have more than Seven years of experience working as a Call center agent, Customer Service Representative, during which time I have established perfect phone manners and the ability to cope with customers who are irritated or distressed.

I have more than Seven years of experience working as a Call center agent, Customer Service Representative, during which time I have established perfect phone manners and the ability to cope with customers who are irritated or distressed. I am accustomed to working on many tasks at the same time, and I am able to provide your firm with fresh ideas that will assist it in growing and exceeding all of its goals and objectives.

The following are some of the more notable aspects of my related experience:

• Making 60 cold calls a day to businesses and private individuals to solicit sales of goods and services
• Implementing a new sales strategy that reduced training expenses by 30% and increased the close ratio by 10% within 3 months
• Maintaining an average 95% customer satisfaction rating

EDUCATION

ATTERIDGEVILLE TECHNICAL COLLEGE

ACHIEVED MATRIC DOING COMMERCIAL COURSES