Seipati Lebakeng

Accomplished Service Manager with extensive SHEQ expertise, strong analytical ability, and hands-on experience driving operational improvements. Skilled in regulatory compliance, order management, data interpretation, and customer service. Known for strengthening workflows, supporting audits, and improving service delivery standards.

Service Manager (Specialist) at ArcelorMittal South Africa (2016-01 – Present)

Manage end-to-end sales service process and drive operational improvements through data analysis and compliance management.

• Manage end-to-end sales service process including order intake and delivery planning
• Analyze data trends and implement corrective actions to improve service metrics
• Maintain SAP and Phoenix master data ensuring correct system specifications
• Prepare monthly and ad hoc reports supporting decision-making
• Resolve customer complaints related to pricing, delivery, and specifications
• Coordinate with logistics, technology, and planning departments

SHERQ Administrator at ArcelorMittal South Africa (2015-01 – 2016-12)

Implemented and maintained SHERQ systems aligned with ISO standards and conducted audit support.

• Implemented SHERQ systems aligned with ISO 9001, ISO 14001, and OHSAS 18001
• Conducted internal audits and provided support during external audits
• Investigated incidents and recommended corrective actions
• Maintained documentation and trained personnel on SHEQ compliance

Process Controller at ArcelorMittal South Africa (2011-01 – 2015-12)

Processed materials according to production specifications and managed production quality and safety.

• Processed materials according to production specifications and quality standards
• Performed inspections, reported deviations, and ensured safe operations
• Coordinated line workers and collaborated with maintenance teams

Production Learner at ArcelorMittal South Africa (2009-01 – 2011-12)

Learned production processes within HSM Finishing Lines and Dispatch operations.

• Learned production processes within HSM Finishing Lines and Dispatch

Business Management in Business Management – MANCOSA

B.Com in Law – University of South Africa

Workplace Assessor in Workplace Assessment – Assessment College

Internal Auditor in Internal Audit – GSRC

FET Certificate in Metals Production – ArcelorMittal

Samtrac in Safety and Health – NOSA

Grade 12 in General Education – Residensia Secondary School