Selina Mckenzie

Highly motivated Office Administrator and Quality Assure with 2 year experience in Administration and 1 year experience on quality assurance. Cooperated with A 3 Year experience of customer service. Proven track of exceeding target sales and proving excellent customer service

Administration - Real Promotions

(2019-05 - 2022-11)

• Proficiency in Email management
• Experienced with providing administrative support to multi departments
• Assisting with coordinating and scheduling f upgrades and excisting clients

Quality Assurance - Training Force

(2023-02 - 2024-03)

• Listening to and observing calls made by agents
• Providing feedback to department manager and Team leader
• Consistently meeting and exceeding deadlines

Call Centre Agent - Exclusive Essentials

(2024-09)

• Handling Inbound Calls
• Making calls to customers and constantly exceeding sales target
• Maintaining customer satisfaction and addressing customers' needs
• Offer customer advice and upselling

Grade 12 - Fore High School (2018)

National Certificate Contact Centre NQF 2 - Training Force (2024)