Seresha Ramphal

Experienced and compassionate, strong communication and customer focused. Known for delivering excellent service in a fast-paced environment. Ability to build strong customer relationships and be committed to the company, able to work with the team, always willing to learn and grow.

Import sea freight controller customer service specialist - 1up Cargo Australia

(2023-03 - 2026)

• Assist with sea freight tracking with all shipping lines, registering sea freight files, lodging sea cargo, updating cargo wise files, updating cargo wise shipment status
• Daily updates to customers based on their shipments, requesting invoices from shipping lines, invoicing customers
• Assisting with customs clearance and delivery
• Closing off files with all invoices / document on each file, following up on transporters dehiring containers timeously or billing / monitoring detention charges

Sales representative - 1up cargo USA

(2022-04 - 2023-02)

• Cold calling for new business
• Creating rate proposals, providing estimates

International freight estimator for branches - Rhenus South Africa

(2021-10 - 2022-03)

Compiling estimates with rates given from offices. Worked on cargowise

International Freight estimator on cargowise - Aramex South Africa

(2017-04 - 2021-09)

• Air, sea and road estimates, negotiated rates with transporters, airlines and shipping lines
• Completed tenders, called and emailed to follow up on quotations from offices and clients
• Completed 15- 20 estimates daily
• Requested and communicated with shipping lines, airlines daily
• Updating monthly rate proposals

Safety wear specialist - Safety wear specialist

(2015-04 - 2017-02)

• Cold calling for building client tell, providing quotes
• Advertising on all types of social media for new business
• Setting up appointments for new business and visiting customers

Bachelor and adminstration marketing degree - Varsity College Durban north (2012-02 - 2015-06)

Freight and forwarding diploma - Metrominds Durban (2019-03 - 2020)