Sethu Ngwendu

Highly motivated and dependable IT professional with a Bachelor of Science in Information Technology from Eduvos. Experienced in software testing, systems support, and programming, with practical QA experience gained at Synergy Wellness across web applications, onboarding systems, dashboards, and payment workflows. Skilled in creating test plans, writing and executing test cases, performing black-box testing, regression testing, responsive testing, defect reporting, and retesting resolved issues.

Experienced with tools such as Qase, Jira, Zephyr Scale, Trello, PyCharm, Firebase, and Chrome DevTools. Seeking an opportunity to contribute to a reputable IT or software development company as a Software QA Tester, while continuing to grow technical knowledge, testing expertise, and industry experience alongside experienced professionals.

Software Tester - Synergy Wellness

(2025-11 - 2026-07)

• Created and executed manual test cases for web applications, onboarding workflows, patient dashboards, doctor dashboards, and payment flows.
• Developed structured test cases using Qase and Zephyr Scale in Jira, covering functional, non-functional, regression, responsive, validation, and negative testing scenarios.
• Assisted in preparing test plans by defining testing scope, test objectives, test approach, test data, environments, risks, and expected test coverage.
• Performed cross-device testing on desktop and mobile to verify responsive layouts, navigation behaviour, UI consistency, and overall user experience Test progress & Test summary Report.
• Tested patient onboarding workflows, including login, sign-up, form completion, consultation date selection, patient dashboard behaviour, and doctor dashboard reflection.
• Verified calendar and consultation booking functionality, including date/time selection, timezone accuracy, Zoom meeting details, and patient email notifications.
• Tested payment-related workflows, including cart functionality, checkout flow, order totals, discount calculations, EFT payment flow, and order confirmation behaviour.
• Conducted form validation testing using valid and invalid data to confirm that input fields, error messages, required fields, and submission behaviour worked as expected.
• Logged software defects with clear actual results, severity levels, and supporting screenshots or video evidence to help developers reproduce and resolve issues.
• Managed Jira tasks for a period, including prioritising bugs, tracking bug progress, managing sprint/task boards, and closing tickets after successful retesting.
• Retested resolved defects and performed regression testing to confirm that fixes worked correctly and did not negatively affect existing functionality.
• Verified application data against Firebase to confirm that changes made in the application were correctly reflected in the database.
• Performed basic access-control testing to confirm that users could only access features and workflows relevant to their role or approval status.
• Reviewed website and application content for spelling, grammar, image quality, layout consistency, and professional presentation standards.
• Collaborated with web developers and software developers to communicate defects, clarify expected behaviour, and support software quality improvements.

Bachelor of Science - Information Technology - Eduvos