Shakira Naidoo

Senior Financial Crime Analyst with extensive experience in the financial services industry, specializing in risk management, regulatory compliance, and financial crime prevention. Proven ability to design and implement proactive strategies to identify, investigate, and mitigate financial crime risks. Skilled in interpreting complex legal frameworks, conducting in-depth investigations, and delivering actionable insights through comprehensive data analysis and reporting.

Adept at stakeholder engagement and fostering collaborative relationships to ensure effective risk management and compliance.

Senior Financial Crime Analyst - FirstRand Bank - Johannesburg, South Africa

(2016)

Key Contributions & Achievements

• Multi-Project Involvement: Successfully served on several high-impact projects, demonstrating adaptability and multi-skilled expertise in financial crime prevention and investigation, while consistently delivering at 150% capacity and exceeding expectations across multiple portfolios and strategic initiatives.
• Correspondent Banking Reviews – Post-Transactional Forex Enquiries and investigations: Conducted in-depth financial investigations, performed screening, and responded to correspondent banking queries to ensure compliance and mitigate risk.
• Enhanced Due Diligence (EDD) – High-Risk Project: Led investigations to assess risk exposure and regulatory compliance
• High Risk (Individual, Small Business and Large Corporations)
• Rest of Africa (Botswana, Lesotho, Swaziland and Zambia)
• Politically Exposed Persons (PEPs) (Individual, Small Business and Large Corporations)
• Ultimate Beneficial Owner (UBOs)
• Virtual Currency
• Ad hoc reports (South Africa, UK - London and Guernsey)
• Suspicious Transactional Report (STR)
• Customer Relationship and Risk Assessment: Conducted complex transactional investigations, adverse media screening and sanctions reviews across high-risk portfolios, supporting risk-based decisions on customer retention and exit strategies.
• Onboarding Screening: Conducted comprehensive onboarding screening of new clients, including adverse media and sanctions checks, and provided clear outcomes to stakeholders to support risk-based decisions
• Stakeholder Engagement: Maintained strong relationships with internal and external stakeholders, ensuring timely and accurate responses to queries and providing clear communication on investigation outcomes without tipping off.
• Customer Service Excellence: Handled a variety of customer service tasks across multiple digital channels—phone, SMS and email—delivering efficient and effective support.

Digital Banking Portfolio Manager - FNB

(2015-07 - 2016-04)

Oversaw and optimized digital assets and investments, such as websites, apps, and online platforms, to drive growth and maximize value.

• Onboarded and Reactivation of 200% clients monthly

Digital Trainer - Barclays (ABSA)

(2014-09 - 2015-07)

Delivered training programs to help individuals or teams develop skills in digital tools, technologies, and strategies.

• Onboarded 130 Large corporate clients successfully

Digital Banking Multi-Skilled Call Centre Agent - FNB

(2011-07 - 2014-03)

Handled a variety of customer service tasks across multiple digital channels, such as phone, email, chat, and social media, ensuring efficient and effective support. Assisted the fraud line when needed, providing investigative support and ensuring prompt resolution of fraud-related cases.

• Achieved exceeds expectation rating continuously

Student Advisor and Data Capture - UNISA

(2010-10 - 2011-07)

Provided guidance to students on academic and career paths while managing administrative tasks such as enrollment, scheduling, and student records.

Collection Administrator - SABC TV License

(2007-09 - 2010-05)

Managed and oversaw the process of collecting payments, debts, or outstanding invoices, ensuring timely and accurate transactions.

LLB - Law - UNISA

Certificate - Cyber Security - CSI Institution (2026)

Certificate - Leadership & Networking - The Networking Company (2025)

Certificate - Anti-Money Laundering (AML) And Counter-Terrorism Financing (CTF) - University of Pretoria (2024)

Certificate - Risk Data Analytic - FNB (2020)

NQF Level 5 - General Banking Certificate - Cornerstone Performance Solutions (2014)

Matric - Allen Glen High School (2006)