Shamiela Abrahams
Admin clerk, Receptionist, secretary, customer service agent, telemarketer
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About
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Experience
Customer service & telemarketing agent at TRUWORTHS HEAD OFFICE (2015-03-28 – 2015-09-17)
- Outbound + Inbound calls
- Increase credit limit for customers
- Dealing with enquiries
- Open & closure of accounts
- Customer Complaints
Email correspondence agent at WNS GLOBAL SERVICES (2015-10-01 – 2015-11-30)
Respond to clients via email.
Customer service /shop assistant cashier & store manager at CLICKS GROUP AND NETCARE (2016-04-01 – 2017-04-30)
- Manage store at Christiaan Barnard Hospital
- Assist customers
- Gap monitoring
- Stock withdrawal
- Improve clubcard status
Customer service & telemarketing agent at WEBHELP SA ( VODAFONE) (2017-05-01 – 2017-07-31)
- Assist customers with bill payments
- Solve bill disputes
- Increase credit limits for customers
- Cap Data
- Unrestrict phone lines
Customer service & telemarketing agent at WEBHELP SA ( SHOP DIRECT) (2017-07-01 – 2017-12-31)
- Assist customers with online shopping & increase credit limits
- Make payments
Fieldworker at CITY OF CAPE TOWN ( water & sanitation) (2020-02-01 – 2020-03-31)
- Do queries about water wastage door to door
- Solve residents queries
- Make up complaints about water wastage etc
Teachers/ Education assistant at WCED (PLANTATION PRIMARY) (2025-06-01 – 2025-11-31)
- Work closely with HOD for foundation phase
- Fill in attendance register
- Make labels & do Admin work
- Do filing accordingly Eng home language, Maths etc
- Work with personal documents
- Sort learners portfolios
- Make bulk copies and do printing
- Work with HOD on SIP, LAR's, TARGET SETTING, RECORD SHEETS, SCHEDULES, VERIFICATION, MERIT LISTS etc
EPWP CLERK at PARKWOOD CLINIC MATRIX ( CITY OF CAPE TOWN) (2026-05-07 – Present)
- Data Capturing & Reporting: Logging patient statistics, updating health registers, and compiling weekly or monthly reports for sub-district managers
- General Administration: Handling routine public enquiries, directing visitors, answering phones, and managing diaries or booking venues for health meetings
- Record Keeping: Organizing and maintaining confidential patient files and public health records
- Compliance & Logistics: Overseeing the procurement of basic office stationery and keeping accurate attendance registers for staff and fellow EPWP participants
- Print labels, Assist with outpatient read facility (matrix) etc
Education
Grade 12 – Fairmount Secondary school (2014)
