Shanay Reddy

Customer-focused professional with over 7 years of experience in customer service, administration, leadership, retail sales and hospitality environments. Skilled in communication, problem-solving, conflict resolution and delivering exceptional customer experiences.

First

Aid certified with a passion for passenger safety, comfort and world-class service. Seeking to bring professionalism, adaptability and strong interpersonal skills to a cabin crew role.

Director / Administrator at TalTim Aesthetic Beauty Doctors Spa (2019-01 – Present)

• Manage daily operations, customer service systems and staff coordination.
• Train and onboard employees while maintaining professional service standards.
• Handle client concerns, scheduling and compliance documentation.
• Improved client retention and customer satisfaction through leadership and service excellence.

Freelance Henna Artist & Customer Service Consultant at Self-employed (2017-01 – Present)

• Built a loyal customer base through exceptional service and professionalism.
• Managed bookings, client communication and customer relationships.

Retail Sales Consultant at Niche' Aesthetic Elements (2017-01 – 2018-12)

• Conducted customer consultations and product recommendations.
• Maintained high customer satisfaction and repeat business.

National Senior Certificate – Greenbury Secondary School

ITEC Level 2 Diploma in Beauty Specialist

AWS Cloud Practitioner Training (2024-01)

Microsoft 365 Productivity Training (2024-01)