Shane Arrons

Highly skilled Research Analyst with a proven track record of developing and executing comprehensive research plans, resulting in increased data accuracy and research efficiency. Expertise in analyzing primary and secondary research data to identify key trends and patterns, leading to actionable recommendations that drive customer satisfaction and revenue growth. Collaborative team player with a strong commitment to delivering high-quality research and providing strategic insights to senior management

Research Analyst - Discovery Health - Johannesburg

(2022-11)

• Collected data through various methods, including online research, phone interviews, focus groups and library study.
• Project management for the IVR Survey System
• Analyzed and evaluated qualitative and quantitative data, presenting findings in detailed reports.
• Improved project processes and operations through detailed advice from quantitative data findings.
• Produced high-quality analytical reports, dashboards and presentations for diverse audiences, detailing research findings.
• Collaborated with business stakeholders and internal teams to support data mining, cleansing and visualizations.
• Researched and analyzed wide-ranging secondary datasets, drawing out meaningful and informed insight.
• Conducted research to establish fact-based reasoning for market reports and consultancy projects.
• Leveraged expertise in Excel and Power BI to address data visualization objectives.

Survey Administrator - Discovery Health - Johannesburg

(2016-11 - 2022-11)

• Facilitate interactions between key stakeholders to generate requirements.
• To provide input and positioning into processes and documents.
• Manage the product development lifecycle from input at conception through to implementation.
• Trends analysis of various surveys and data for various business units. Project coordination and management.
• Relationship building/management with internal customers and key stakeholders.
• Using research and analyses to ensure valuable services offerings are developed and implemented in business units.
• Providing updates on initiatives/projects/new legislation/ideas/live issues and risks. Process initiation, definition, analysis, implementation, measurement, and optimization.
• Liaison with other divisions and relationship building with other operational areas.
• Identification of new opportunities for enhancing\creating process efficiencies
• Creation, Building and sending of Surveys.
• Provided analytical and intellectual support to guide service improvement and Business development needs.
• Created monthly reports and presentations.
• Developed compelling presentations to communicate product/service quality.

HP Administrator - Discovery Health - Johannesburg

(2016-05 - 2016-10)

• Management of network participation.
• Updating accreditation documents
• Creation of new practices and providers
• Management of entities linked to practices.
• Flagging of providers
• Updating of provider & practice details
• Query management relating to networks & providers.
• Run reports, daily/weekly/monthly.
• Outbound data cleanup

Partner Payment Analyst - Discovery Vitality - Johannesburg

(2010-03 - 2013-07)

• Effectively manage all facets of contracted partner relationships including the facilitation of payment, membership database synchronization and the integrated systems process identified as part of a monthly recon.
• Input into the annual budget by compiling monthly provisions based on data extracted from system tables adjusted to account for past annual trends and cyclical influences.
• Validate partner billing data against Vitality data according to the contractual terms stipulated as part of the original agreement.
• Monitor specific contractual conditions relating to conditional rebates and benefit related service charges.
• Identify any report and system anomalies and facilitate the resolution process by involving the relevant stakeholders.
• Manage outcomes on finance recon and integration requirements when on-boarding new partners including design of report layouts and testing the consistency/accuracy of the data exchange and storing processes.
• Design and implement sound reconciliations processes in accordance to individual contractual agreements.
• Support other areas of business by providing relevant reporting on reconciled data, required for various decision-making purposes.
• I was also chosen to go through to the UK to handle the Creditors/Finance hand-over and complete the training of all the Vitality Partners. This was completed efficiently & successfully and then integrated over to the RSA Vitality Creditors Team.

Bachelor of Commerce - Management Marketing - Boston City Campus & Business College (GP)

Certificate - Customer Experience Foundation Course - Brand Love Customer Experience (GP)

Certificate - Train-the-Trainer Human Resource Management Training & Development - McMaster Institute (GP)

Secondary Education - Newlands East Secondary Senior School