Operations Manager and Driver at Captain Haddock Seafood Market (2021-01 – Present)
- Full responsibility for stock inventory and replenishment.
- Liaised with clients regarding delivery times and days.
- Reported directly to CEO regarding company progress.
- Delivered goods to clients and companies.
- Handled casual drivers and delegated their routes for the week.
Duty Manager at The New Tulbagh Hotel (2020-01 – 2021-12)
- Oversee staff and housekeeping operations.
- Ensure end of day cash ups and bookings are correct and ready for each new day.
- Send weekly reports to management.
- Check that each department complies with company processes.
- Daily administration for guests and transfers.
- I was retrenched due to COVID.
FoH Operations Administrator at The Capetonian Hotel (2019-01 – 2020-12)
- Manage administrators on day shift / night shift.
- Correspond directly with management regarding shifts and staff progress.
- Soothe difficult guests and related matters via email, calls and face to face.
- Ensure that end of day journals are correct and email to management.
- This was a fixed term contract.
Duty Manager / FoH Administrator at Home From Home Luxury Apartments (PTY) LTD (2018-01 – 2019-12)
Flexi administration and management for umbrella hotels within company: Harbour Edge Luxury Apartments, Icon Luxury Apartments, Axis Luxury Apartments and Marina Luxury Apartments.
- Manage staff on Day and/or Night shifts.
- Delegate shift rosters and changes therein.
- Ensure EOD cash up and bookings are correct on system as well as manually.
- Comply with company protocol regarding staff progress.
- I chose not to renew my contract within the company in pursuit of a suitable environment.
Kitchen Manager at Mugg & Bean Kenilworth (2015-01 – 2017-12)
- Oversee stock control and related duties.
- Ensure kitchen staff are complying with safety and hygiene standards.
- Weekly reports of staff and restaurant progress.
- Administration of rosters for kitchen staff.
- I never accepted a contract renewal and pursued the administration sector of hospitality.
Banquet Set Up at Polo Club of Boca Raton (2012-01 – 2013-12)
- Set up banquets for golf estate residents as well as VIP guest celebrations.
- Learnt hands-on management of staff and eventually oversaw the set ups myself.
- This was my first job after college and was awarded to me through the college as a lecturer saw potential in me and sent me to Miami Florida through Workaway International to grow my talent.
