Business Process Improvement
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I’m a determined multi-functional operational excellence leader, with a broad range of experiences within well-known and respected brands, specialising in Project Management & Lean Six Sigma (quality disciplines). I have built a set of capabilities to deliver customer and financial benefits through strategic, innovation and operational activities within multi-site organisations.
I initiate drive and deliver tangible results with the ability to optimise or re-invent effective operating models and deliver business-wide change programmes resulting in organisational success. End-to-end people management, mentoring, motivational skills, and ability to work independently.
OrganisationDatesPositionATC (American Tower Corporation)9/2022 – currentRegional Lead - Business Process Management NTT (Nippon Telegraph and Telephone)07/2020 – 05/2022
Senior Director - Business Process Management (Global Process Ownership)Nedbank South Africa 07/2019 – 06/2020Senior Process Engineer - Operational Excellence (South Africa)Old Mutual Insure (Mutual & Federal)
10/2015 – 02/2019Project & Process Manager - Africa Operations
QualificationInstitutionDuration / Achievement dateMaster’s in business administration (MBA) (NQF level 9)MANCOSA January 2019 – on holdEducation
Post Graduate Diploma in Business Management (PGDBM) (NQF level 8)MANCOSA July 2018Bachelor’s degree in business administration (BBA Degree) (NQF level 7)MANCOSA July 2016Matric Exemption UNISAMay 2010
