Shanice Maasdorp

Manages the financial and administrative processes for Parts or goods where payment is collected upon delivery.

COD Clerk - Masterparts - Cape Town, Western Cape

(2025-12)

Manages the financial and administrative processes for Parts or goods where payment is collected upon delivery.

• Receiving and logging cash, checks, or card slips returned by delivery drivers or Customers.
• Depositing daily takings and administering petty cash.
• Fielding queries from clients regarding their delivery payments, issuing receipts, or handling invoice disputes.
• Tracking down missing payments, investigating cash shortages or overages, and coordinating with the head office or other departments to resolve issues etc.

Admin Clerk/Receptionist - PARTNERS HAIR DESIGN - Cape Town, Western Cape

(2021-03 - 2025-11)

• Operated the switchboard
• Made sure clients are booked for the training academy so that stylists can get regular training as needed
• Took payments on a daily
• Communicate with clients via telephone and email and face to face
• Made sure the reports are done on time
• Registers are accurate
• Assisted in online when needed
• Stock taking on a weekly etc.

Customer Service Consultant - Capita South Africa - Cape Town, Western Cape

(2018-01 - 2021-02)

• Assisted UK clients with booking flights
• Made sure customers were booked for the correct flight
• Made sure the food that was served was the correct meals as requested by customer.

Senior Consultant - Webhelp (Shopdirect UK) - Cape Town, Western Cape

(2017-01 - 2017-12)

• Assisted UK clients with online shopping
• Sent out statements on a monthly and explain it to the customer if there was a misunderstanding.
• Made sure the service the customer received was outstanding.

Office Administration (Matric NQF LEVEL 4) - Office Administration - College of Cape Town (2010-01 - 2015-05)