Experienced Office and Practice Manager
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I have excellent leadership qualities, strong organizational skills and a deep understanding of healthcare operations. Tech-savvy go-getter attitude, skilled in coordinating an office or medical facility where a balance of confidence, assertiveness and diplomacy.
I'm a diligent professional, consistently courteous and always act with the utmost discretion.
I'm also a vibrant team player, with a proved ability to collaborate to deliver services in a fast-paced environment.
Cape Hearing Aids - Practice Manager
JUNE 2022 - PRESENT
● Responsible for overseeing all the administrative and daily operations of the practice.
● Managing patient scheduling, registration and billing processes.
● Handling financial aspects, monitor expenditure and ensure cost-effective operations.
● Medical billing, pre-authorization, health insurance claim submissions and debt collections.
● Collaborate with audiologists, to improve operational efficiency and patient services.
● Ensure accurate up-to-date patient medical records.
● Establish and implement effective workplace procedures.
● Monitor detailed inventory of medical and office supplies stock.
● Respond to patient questions, concerns and complaints in a timely manner.
Global Vision International, Westlake - Group Enrollment Manager
JULY 2018 - FEBRUARY 2021
● Ensured the smooth running of school, university and corporate group programs -
including itinerary design, invoicing and pre-departure support; time on base and following their return to their home country. Built and maintained relationships with primary decision-makers in organisations such as New York University amongst other prestigious international educational establishments to drive repeat bookings.
● Contributed to global sales by working closely with customers and colleagues across the world to deliver experiential education that makes a lasting impact and maintains GVI’s outstanding integrity.
● Improved the customer contact strategy and refined the pre-departure process to ensure the smooth delivery of high quality programs, working across departments to create new materials to support sales delivery.
● Maintained regular communication building relationships with Programme
Managers and Support Coordinators across our international bases to ensure program expectations are set and delivered.
● Assessed the quality of the Group’s experience through post program reports and de-briefs with clients.
● As Assistant Partner Relationship Manager I processed bookings and leads,
responding to queries and updating booking partners with changes, special offers or discounts and terms and conditions to drive sales.
Cape Theme Parks, Century City - HR Officer
SEPTEMBER 2015 - JUNE 2018
● Compliance and coordination to support the delivery of the full HR function including recruitment and payroll.
● Provide procedural guidance and administrative support to supervisors to implement
HR policies, including disciplinary and performance management procedures.
● Ensure sound HR administration and records management - Generating contracts,
processing all staff movements and ensuring employee records are accurate and current on SAGE.
● Staff planning. Responsible for the entire recruitment and selection function to meet the theme parks’ operational needs.
● Comply with all government legislation to meet HR audit requirements; safe-keeping and providing access to records as prescribed by policy.
● Coordinate payroll for +/- 350 seasonal employees, including accurate capturing of sensitive employee details into SAGE VIP.
● First point of contact to resolve all payroll and HR queries.
● Industrial / Employee Relations – Provide advice and guidance on compliance with company policies.
● Through an energetic and thorough approach, I ensured staff comply with the company's high standards, maintaining discipline regarding uniform and customer service.
● Supervised retail staff in the operation of the Park’s Ride Photography, Entertainment and Retail Sales teams including training, meeting sales targets and maintaining stock control.
Afriforesight Research, Cape Town - Client Services Executive
JANUARY 2014 - JULY 2015
● Managed the relationship between Stellenbosch University’s Institute for Future’s
Research, African Foresight Network and a substantial client base of over 100
corporate and government sector clients.
● Used tenacity and persistent pleasant customer contact to ensure clients renewed their subscriptions and activating new subscriptions.
● Responsible for organising and driving client attendance at Annual Conferences and
Quarterly Meetings.
● Demonstrated client-focus in taking responsibility to build and cultivate client relations and provide excellent customer service.
● Analyses and research to share ideas to drive revenue and expand the client base.
● Diligently maintained a substantial MS Access database of crucial client contact,
subscription, research and marketing information.
TB/HIV Care Association, Cape Town - Recruitment Officer
MAY 2012 - JANUARY 2014
● Ensured the acquisition of best-fit talent and timely appointment of critical employees to meet the needs of multiple nation-wide projects, specifically clinical and project management positions.
● Analysed information to compile reports on the recruitment function.
● Streamlined the recruitment and selection process from drafting job specifications,
advertising vacancies, conducting interviews and professional registration checks through to salary negotiations and extending employment offers.
● Utilized the most effective and cost-efficient recruitment services, media and technology.
New South Wales Dept. of Health, Sydney - Office Manager
APRIL 2011 - JANUARY 2012
● Responsible for the overall office management of Manly Hospital’s Engineering and
Maintenance department.
● Payroll and Finance Administration.
● Requisitions, standing orders, invoice generation and processing, obtain quotes and generate tenders.
● Prioritizing, recording and issuing work orders with a high degree of urgency in a hospital setting.
National Career Service, Northamptonshire - Monitoring & Evaluation Coordinator
OCTOBER 2008 - MARCH 2011
● Monitoring and generating reports for senior management on key performance indicators and targets against the National NEET (not in Education or Training)
database. Engaging disadvantaged youth to reach out and strive.
● Maintained corporate policy and procedure library; ensuring all new and revised policies are read and signed-off by all employees.
● Managed all administrative functions for key company events and projects, including suppliers and budget management.
● Worked as part of a diverse team to design and deliver the UK Youth Parliament election training, implementing an innovative online voting system.
Barclaycard, Northamptonshire - Learning & Development Coordinator
DECEMBER 2006 - OCTOBER 2008
● Coordination of all corporate training delivery including compliance, record management, e-learning and reporting.
● Plan, direct and coordinate delivery of the employee learning and development portfolio.
● Evaluate the effectiveness of learning interventions, providing recommendations for improvement in conjunction with line managers.
● Provided first-class management support to coordinate the delivery of the
Barclaycard Leadership programme for several hundred senior business executives.
UNISA, South Africa - Honours Degree in Social Sciences
JANUARY 2005 - DECEMBER 2006
UCT, Cape Town - Bachelor’s Degree in Organisational Psychology
JANUARY 2002 - DECEMBER 2004
MILNERTON HIGH SCHOOL, Cape Town - Matriculation
JANUARY 1997 - DECEMBER 2001
NATIONAL CERTIFICATE - N4 EDUCARE - (Oxbridge Academy, 2018)
VIP HR EMPLOYEE MANAGEMENT - (SAGE, 2013)
FOUNDATION CERTIFICATE IN TRAINING DELIVERY SKILLS - (TAP, 2007)
GOLDEN KEY INTERNATIONAL HONOURS SOCIETY - (2004)
