Administrator - Berg N Dal Heritage Farm - Gansbaai, South Africa
(2023-01)
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Communicating with guests on all platforms used by the company: WhatsApp, LekkeSlaap, Airbnb, email, and calls.
Temporary OCC Operator Surveillance - Theewaterskloof Municipality - Caledon, South Africa
(2021-09 - 2022-03)
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Financial Consultant - Old Mutual Finance - Caledon
(2017-04 - 2020-01)
- Increased client satisfaction by providing personalized financial education and investment recommendations.
- Seconds in charge when the Manager leaves the branch
- Assisted clients during major life events, such as retirement planning or wealth transfer, preserving financial stability throughout transitions.
- Reviewed existing client portfolios, identifying opportunities for diversification and risk mitigation.
- Expanded client base through targeted marketing efforts and referrals from satisfied customers.
- Educated clients on various investment options, empowering them to make informed decisions about their finances.
Host - Caledon Casino Hotel Spa and Entertainment - Caledon, South Africa
(2016-11 - 2017-11)
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
